# Service DesignerABC (Australian Broadcasting Corporation), AustraliaCulturePublic sectorOur Pick## Why this work mattersAustralia's publicly funded national broadcaster providing independent news, emergency information, and public-interest content across TV, radio, and digital platforms.
This job was selected as “Our Pick” because the hiring organization is particularly positive for the world.
View the full listing and apply →Listed 29 Oct 2026
· Apply by 8 Nov 2026Applications are handled by ABC (Australian Broadcasting Corporation), not by Hard Problems.## About ABC (Australian Broadcasting Corporation)The ABC (Australian Broadcasting Corporation) is Australia's national public broadcaster. Its Product & Technology (P&T;) division is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic and business goals — from keeping programs and services on-air and online, to delivering key projects and setting technology strategy and architecture.### The roleThis is a fixed-term contract of approximately 11 months at full-time hours, based in Sydney, Melbourne or Brisbane. You would sit within the Digital Product team and report to the Product Design Research Lead. The role exists to apply human-centred design practices to improve the experience of both audiences and content makers across the ABC's diverse range of digital products and systems.### What you would do
* Plan and run complex qualitative research — including interviews, contextual inquiries and co-design sessions with multiple stakeholders — then analyse and synthesise findings.
* Work across multiple product and research streams, applying systems thinking to identify patterns and contribute to organisation-wide outcomes.
* Create design artefacts such as current and future state journey maps, service blueprints, behavioural archetypes or personas,



and roadmaps to communicate research and point the way forward.
* Combine quantitative research, analytics, industry trends, market research and emerging technologies to spot opportunities for service optimisation and innovation.
* Champion employee and audience needs across the organisation, influencing stakeholders to centre those needs in their decisions.
* Help build and improve research operations, with a focus on tooling, repositories and tagging that make research easy to find and reuse.
* Contribute to how audience value is measured across digital products, helping to define, collect and interpret measures such as satisfaction and ease of use.### What they are looking for
* Relevant tertiary qualifications, or equivalent skills and industry experience, in service or strategic design.
* Proven experience delivering long-term service design projects in a large, complex technology environment.
* Strong knowledge of human-centred design, including a well-developed understanding of the design process, research methods and delivering better outcomes for audiences and the business.
* Excellent communication skills, with the ability to explain complex information to both technical and non-technical audiences and to foster an open, creative approach within and across teams.
* Strong project management skills and experience working in agile environments.### Working arrangementsThe role is based in Sydney, Melbourne or Brisbane (candidate's choice of location). It is a fixed-term contract for approximately 11 months at full-time hours.### Pay and benefitsAUD 129,000
- AUD 143,000 per year, plus 15.4% ABC nominated superannuation.## DetailsLocation: AustraliaSalary: AUD 129,000
- AUD 143,000Sector: CultureRole: Service designSeniority: GeneralOrganisation: Public sectorThis job is listed on the Hard Problems job board, but details come from the employer’s own listing and may have changed — always check the original posting.

📌 Service Designer . ABC (Sydney)
🏢 Design Better Podcast
📍 Sydney