Full time, continuing opportunity. Located at the University Garage (H07) on Gadigal CountryExciting opportunity to utilise your excellent customer service skills to the Shared Service Centre teamHybrid working arrangementsBase Salary HEO5, $93,345
- $104,515 p.a. + 17% superannuationIndigenous Targeted RoleThis is a Targeted Aboriginal and/or Torres Strait Islander Position. While we welcome applications from all candidates, this is a targeted role for Aboriginal and/or Torres Strait Islander people. As part of our commitment to diversity and inclusion, Aboriginal and/or Torres Strait Islander candidates will be assessed as a priority. This Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977.
About the opportunityThe University of Sydney is welcoming applications for a Campus Connect Consultant to join the Travel and Expense (T&E;) team to play a key role in delivering high-quality customer service, providing proactive problem-solving and -informed guidance in response to Travel and Expense-related enquiries from University of Sydney staff. Enquiries are received through multiple channels, including telephone, email, the service portal, and face-to-face interactions.
As part of the Travel and Expense team, the Campus Connect Consultant will apply a thorough understanding of University policies and procedures to provide informed and helpful responses across a wide range of services. Responsibilities include investigating, analysing, and resolving queries or processing tasks, as well as triaging and escalating cases that require further expert review. The role also involves contributing to the continuous improvement of service delivery by identifying opportunities to refine processes and enhance the customer experience in line with university objectives.




The position is part of a supportive and collaborative team of experienced professionals who are committed to delivering consistent and compliant Travel and Expense support across the University. With a shared dedication to providing reliable and effective assistance, the team takes pride in fostering a positive service culture—ensuring that staff are supported with care, professionalism, and a genuine commitment to excellence.
Additional responsibilities include the investigating, analysing, and resolving more complex enqueries and processing tasks. Where needed, the Campus Connect Consultant will triage and escalate matters that require further expert analysis from the appropriate specialist for further review or resolution. What success looks like:respond promptly to customer enquiries, requests, and processing tasks received through various channels, ensuring a professional and customer-focused approachaccurately assess and resolve Travel and Expense enquiries by applying Knowledge Base articles and other relevant reference materials where appropriateuse ServiceNow to create, manageand track tickets, including lodging customer enquiries or requests received via telephone or emailmaintain up-to-date and detailed ticket records, including enquiry type or category, resolution methods and outcomes, reasons for escalation to higher-tier support,



and any requirements for further investigationprovide clear and accurate advice on staff Travel and Expense-related enquiries, ensuring compliance with relevant policies and proceduresadminister all aspects of corporate cardmanagement, including application processing, issuing cards, security controls, compliance monitoring, cancellations, and dispute resolution as required.
About you:tertiary qualifications in a relevant field or an equivalent combination of training and experience in Travel or Finance (highly desirable)an understanding of, and respect for, the diverse cultures, histories and perspectives of Aboriginal and Torres Strait Islander peoplesrelevant experience in a service desk/contact centre or customer service setting, ideally within a tertiary education setting and in domains such as IT, HR, Finance, or Campus Infrastructurehighly developed interpersonal and communication skills (both verbal and written), with in the ability to conveying information empathetically to both students and staff across all levels of the organisationproven experience handling client enquiries and delivering effective resolutions or appropriate escalationsstrong problem-solving, analytical and troubleshooting capabilitiesdemonstrated initiative, with the capacity to work both collaboratively and independentlythe ability to interpreting Finance policies and guidelines to deliver accurate and informed advicestrong attention to detail and the ability to review information and providing clear, concise guidance on Travel and Expense mattersconfident navigating online systems, including Concur and other Finance-related platformsability to work collaboratively with Travel and Expense staff members and management, as well as other groups, cohorts and stakeholders across the University.
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📌 Campus Connect Consultant (Shire of Mundaring)
🏢 University of Sydney Union
📍 Shire of Mundaring