Employment Type: Full Time Permanent

Position Classification: Health Manager Level 4

Remuneration: $153,559 - $182,954, plus Superannuation

Location: 1 Reserve Road, St Leonards NSW, in a hybrid working environment

Hours Per Week: 38 hours

Requisition ID: REQ701235

Closing Date: Thursday 12 November 2026 (11:59PM)

Join the State ODS Program in the System Performance Support Branch at Ministry of Health for an exciting opportunity and be part of the team enriching health in millions of ways every day.

About us

- Our core values of collaboration, openness, respect, and empowerment are more than just words - they're the guiding principles that shape every aspect of our work.
- Explore boundless potential in a dynamic environment.
- Join a passionate team dedicated to innovation and creativity.

About the role

The HM4 Senior Business Analyst (Specialist) manages State ODS Program initiatives from conception through to implementation. The role leads the analysis, design, development and delivery of enterprise applications that use large volumes of real-time data, including the continued evolution of data-enabled, AI-driven and agentic solutions across NSW Health.

The Senior Business Analyst is responsible for:

- Leading engagement with the Ministry of Health, Local Health Districts, eHealth NSW, HealthShare NSW, the Pillars and external organisations to identify requirements and design custom operational systems.
- Leading the planning, analysis, design, development, testing, implementation and continuous improvement of operational health systems, including responsible data and AI-enabled workflows.
- Producing high-quality Statements of Work,



Business Requirements Definitions, Functional Design Specifications, process maps, change impact assessments, test cases and data dictionaries.
- Identifying, assessing and managing risks, issues, dependencies and business impacts affecting solution quality, operational continuity, patient safety or timely delivery.

What you will do

- Analyse and document end-to-end processes, operational requirements, system interactions, data flows and service dependencies for patient transport, cleaning, portering and other initiatives as required.
- Translate operational needs into clear functional and non-functional requirements, including integrations with Computer Aided Dispatch, Task Management Systems and other operational platforms.
- Lead initiatives through planning, analysis, design, development, testing, implementation and continuous improvement, managing scope, quality, timelines, risks and governance.
- Engage frontline, operational, technical, finance, revenue and executive stakeholders through interviews, workshops, focus groups and working parties to resolve complex requirements and secure endorsement.
- Develop high-quality project artefacts and support the transition to intelligent, proactive and automated systems using real-time insights,



predictive capabilities and AI-assisted workflows.

About you

- More than five years' experience as a Senior Business Analyst in a large, complex health or similarly regulated service environment, engaging frontline, operational, technical and executive stakeholders. Detailed knowledge of Non-Emergency Patient Transport and inter-hospital transfer processes, including referral, booking, eligibility, clinical priority, scheduling, dispatch, coordination, escalation and handover.
- Detailed knowledge of hospital cleaning management and portering processes, including task creation, prioritisation, allocation, dispatch, tracking, escalation and service-level reporting.
- More than two years' experience with Computer Aided Dispatch or Task Management Systems and their integration with operational systems such as the Patient Flow Portal.
- More than five years' experience eliciting complex needs and producing functional and non-functional requirements, user stories, process models, specifications, change assessments, test cases and data dictionaries.

Our commitment to Diversity and Inclusion

At the Ministry of Health, we are committed to creating a diverse, inclusive and adaptable environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain mor

📌 Senior Business Analyst (Sydney)
🏢 NSW Health
📍 Sydney