Job description
Agency Department of Corporate and Digital Development Work unit Fines Recovery Unit
Job title Senior Client Services Officer Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $79,664 - $90,824 Location Darwin
Position number 50764 RTF 360461 Closing 15/11/2026
Contact Officer Ann Curran, Customer Services Team Leader Fines Recovery Unit on 08 8924 3640 or [email protected]
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=360461

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.

Primary objective
To manage complex enquiries, provide a high standard of client service in regard to outstanding debts, and exercise the statutory functions
of a delegate of the Director appropriate to their delegation under the Fines and Penalties (Recovery) Act 2001, ensuring the objectives of
the Fines Recovery Unit (FRU) are achieved.
Context statement
This position is part of the FRU contact centre.



The primary role of this position is to deliver a quality service to clients through the contact
centre and as such attendance during core hours will be expected. An ability to maintain confidentially and a qualified approach are
required, as is a strong team focus while delivering a quality service.
Key duties and responsibilities
1. Provide a high standard of service to all clients including people from diverse cultural backgrounds.
2. Provide quality telephone and email service to clients making payment or arranging time to pay agreements.
3. Maintain client records by ensuring timely and accurate data is entered into the Integrated Justice Information System whilst

maintaining confidentiality at all times.
4. Undertake enforcement actions for outstanding fines and penalties referred from internal and external agencies including driver licence

suspensions and other statutory powers as delegated by the Director.
5. Contribute to the development of operating processes, systems and continuous improvement.
6. Contribute to teamwork and the wellbeing of the unit and staff.
Selection criteria
Essential
1. Sound understanding of customer focussed service delivery and experience in achieving organisational outcomes through effective

client engagement and negotiations.
2.



Demonstrated knowledge of the process of debt recovery and enforcement and relevant legislation, or the demonstrated ability to

quickly acquire this knowledge.
3. Demonstrated initiative, resilience and self-motivation with the ability to work independently as well as part of a team; ability to

perform effectively under pressure, resolve conflict, meet deadlines and maintain confidentiality.
4. Well-developed interpersonal, written and verbal communication skills and the ability to develop professional relationships with clients

from diverse cultural backgrounds.
5. Proven ability to use information systems, such as word processing, spreadsheets and case management systems such as IJIS and

MOVERS, or similar, with demonstrated accuracy and attention to detail.
6. Experience in dealing effectively with distressed or angry people; applying interview, active listening and negotiation skills in a contact

centre environment.
7. Demonstrated work ethic and attitude which emulates the Department’s values of commitment to service, innovation, ethical practice,

accountability, impartiality, diversity and respect.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will
not exclude an applicant from this position unless it is a relevant criminal history. When choosing to apply for this position, the applicant
should consider the full requirements of the position in aligning their work experience and capabilities to this role. Please refer to the
Capability Framework and visit our website.

📌 Senior Client Services Officer (Darwin)
🏢 Department Of Corporate And Digital Development
📍 Darwin