Customer Service Representative – Mobile & nbn®

Pivotel | Southport, Gold Coast QLD | Full Time

Help Keep Australians Connected – Wherever They Are

At Pivotel, we're passionate about keeping people connected, particularly those who live, work and travel in remote and isolated locations where reliable communications are essential.

With a strong heritage in satellite communications, Pivotel has built its reputation on delivering specialist telecommunications solutions to customers beyond traditional network coverage. While supporting remote and regional Australia remains at the heart of what we do, our growing mobile and nbn® services allow us to support even more customers with their everyday connectivity needs.

As our business continues to grow, so we're looking for more enthusiastic and customer-focused Customer Service Representatives to join our team in Southport.

If you enjoy helping people, solving problems and being part of a supportive team, we'd love to hear from you.

About the Role

This is a focused, knowledge-driven role where quality customer interactions and thoughtful problem-solving are valued over speed. You'll work within a supportive and experienced team, taking the time to understand customer needs and deliver the right solutions. With comprehensive training and ongoing support, you'll develop specialist telecommunications knowledge and build a rewarding career.

What You'll Be Doing

- Responding to customer enquiries via phone, email and other communication channels.
- Assisting customers with account maintenance, billing enquiries and payments.
- Supporting customers across mobile, nbn®, satellite and other telecommunications services.




- Troubleshooting service-related issues and working towards first-contact resolution wherever possible.
- Processing service activations, account updates and customer requests.
- Following telecommunications regulatory requirements and company procedures.
- Managing customer service tickets and ensuring timely follow-up.
- Working collaboratively with colleagues to achieve service levels and deliver excellent customer outcomes.
- Participating in a rotating roster between 7:00am and 7:00pm, Monday to Friday, including public holidays.

What We're Looking For

We're more interested in finding great people than ticking every box. You'll be successful if you have:

- A genuine passion for customer service and helping people.
- Strong communication skills and the ability to build rapport with a wide range of customers.
- A positive, solutions-focused mindset.
- The ability to learn new systems, products and processes quickly.
- Strong attention to detail and organisational skills.
- The ability to remain calm and qualified when managing challenging situations.
- Experience in a contact centre, customer service, retail, hospitality or telecommunications environment will be highly regarded.
- Telecommunications, nbn® or mobile industry experience is advantageous but not essential.

Why Join Pivotel?

At Pivotel, we're proud of our supportive culture, strong employee engagement and long-serving team members.



We're a team that genuinely cares about our customers and understands the importance of keeping people connected, particularly when communications are critical.

In return, we offer:

- Hybrid working arrangements with the option to work from home up to two days per week following training.
- Additional annual leave, increasing to up to five weeks per year based on service.
- Annual salary reviews.
- Paid parental leave.
- Public holiday loadings and generous compensation arrangements.
- Ongoing learning and development opportunities.
- Convenient Southport location close to public transport and amenities.
- A collaborative team environment where your contribution is recognised and valued.

About Pivotel

Pivotel is an Australian telecommunications provider specialising in keeping people connected wherever they live, work and travel.

Our expertise lies in delivering reliable communications to remote and isolated communities, businesses, government organisations and travellers who depend on connectivity beyond traditional mobile coverage.

Alongside our specialist satellite and remote communications solutions, we provide mobile, nbn®, IoT and enterprise telecommunications services across Australia, New Zealand and beyond.

At Pivotel, connectivity is more than a convenience – for many of our customers, it's essential.

If you're looking for a role where you can make a genuine difference while building a career in telecommunications, we'd love to hear from you.

Apply now and help us keep Australians connected, wherever life takes them.

Company Overview

Please visit https://www.pivotel.com.au/ for more information

📌 Customer Service Representative - NBN & Mobile (Labrador)
🏢 Pivotel Satellite
📍 Labrador