Customer Service Operations Lead (Melbourne)

Customer Service Operations Lead (Melbourne)

02 Nov
|
Pacific Blue Australia
|
Melbourne

02 Nov

Pacific Blue Australia

Melbourne

Pacific Blue is seeking a Customer Service Operations Process Lead for a 12-month fixed-term hybrid role based in Melbourne or Geelong. The role leads customer service processes and performance across Retail operations, overseeing internal and outsourced teams and managing costs, KPIs and compliance.

You will drive onboarding and training, coordinate cross-functional updates, and shape service improvements aligned with regulatory requirements and customer experience goals.

📌 Customer Service Operations Lead (Melbourne)
🏢 Pacific Blue Australia
📍 Melbourne

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