Humanitarian Settlement Program (HSP) Manager

TMSG Limited | Townsville, Queensland
Full-time – 38 hours per week | SCHADS Award Level 6.1

Lead a dedicated team and help newly arrived refugees build their lives in our community.

TMSG Limited is seeking an experienced and compassionate HSP Manager to lead our Humanitarian Settlement Program and support positive settlement outcomes for newly arrived humanitarian entrants.

About TMSG

TMSG is a not-for-profit organisation supporting migrants in Townsville and surrounding communities. Our purpose is to inspire our community to embrace cultural diversity. Our work is guided by respect, trust, integrity, dignity and a commitment to opportunity and equity.

About the role

Reporting directly to the CEO, you will oversee the day-to-day delivery, performance and compliance of the Humanitarian Settlement Program.

You will lead a multidisciplinary team of case managers, accommodation staff, administration staff and cultural support workers. Working closely with Multicultural Australia and local partners, you will coordinate services that help participants settle, develop independence and connect with their community.

Your responsibilities will include:

- Leading, supervising and developing the HSP team.
- Planning for client arrivals, allocating workloads and coordinating workforce capacity.
- Overseeing case management, accommodation, Life Skills Training and cultural support.
- Monitoring program targets, service quality, claims and contractual reporting.
- Ensuring accurate client records and supporting documentation.
- Building effective relationships with service providers, government agencies and community leaders.
- Maintaining culturally responsive, safe services and identifying opportunities for improvement.





The role also coordinates after-hours and weekend rosters for client arrivals and urgent client matters.

About you

You are a practical, culturally responsive leader who can support staff, manage competing priorities and maintain high standards of service delivery.

You will bring:

- A relevant qualification in Social Work, Psychology, Human Services, Community Services or a related field.
- Experience in refugee or humanitarian settlement, case management, multicultural services or a related community-services setting.
- Demonstrated experience supervising staff and coordinating programs or services.
- An understanding of contractual compliance, performance targets, reporting, data management and claiming requirements.
- Solid communication, organisation and problem-solving skills.
- An understanding of the needs and experiences of newly arrived refugees and culturally and linguistically diverse communities.

Experience managing HSP or similar settlement programs, and using CSnet will be highly regarded.

Employment requirements

You will need Australian working rights, a current driver licence, willingness to travel locally, a satisfactory criminal history check, and a current Blue Card or eligibility to obtain and maintain one.

You must also meet TMSG’s safeguarding, confidentiality, workplace safety and mandatory training requirements.

Why join TMSG?

Use your leadership skills to make a meaningful difference in the lives of newly arrived individuals and families. Join an organisation committed to cultural diversity, community partnerships and social justice.

Apply now

Send your resume and a cover letter outlining your suitability to [email protected]
Applications close: 20/11/2026.
Enquiries: [email protected]

We welcome applications from people of diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse communities.

Work Location: In person

📌 Humanitarian Settlement Program Manager (Aitkenvale)
🏢 TMSG
📍 Aitkenvale