A Phendit Disability & Home Care Service is seeking an experienced, compassionate and highly organised Female Practice Lead / Senior Disability Support Worker to join our growing team.

This is a hands-on leadership position combining direct disability support with dedicated practice leadership and administrative responsibilities.

Unlike a purely administrative role, our Practice Lead remains connected to participants and frontline service delivery. You will work rostered support shifts alongside our team while also receiving allocated administrative hours to coordinate participant needs, support staff, monitor service quality and ensure supports are delivered safely and consistently.

Our philosophy is: “Partner in Hope, Every Need Deserves Impactful Touch.”

About the Role

The Practice Lead / Senior Disability Support Worker acts as an important link between:

Participants and families Support Workers Clinical/Operational Management

You will have responsibility for a portfolio of participants and the staff supporting them, while continuing to provide direct participant support.

The role requires someone who can balance strong interpersonal skills with leadership, administration, documentation, risk awareness and accountability.

Key Responsibilities

Participant Support

You will:

- Provide high-quality, person-centred disability support during rostered shifts.
- Assist participants with daily living, personal care, community participation, capacity building and independent living skills.
- Support participants to work towards their NDIS goals.
- Promote participant choice, dignity, independence and dignity of risk.
- Understand each participant's Support Plan, Risk Assessment, Behaviour Support Plan and other relevant documentation.
- Identify changes in participant needs, health, behaviour or circumstances and escalate concerns appropriately.
- Maintain qualified boundaries and safeguard participants from abuse, neglect, exploitation and discrimination.

Participant Practice Leadership

For participants allocated to your portfolio, you will:

- Develop a strong understanding of each participant's needs, routines, preferences, risks and goals.
- Monitor whether supports are being delivered according to the participant's plans and agreed service arrangements.
- Conduct regular participant and staff check-ins.
- Identify service gaps and escalate changes in participant needs.
- Assist with participant reviews and support-plan implementation.
- Monitor participant outcomes and service quality.
- Coordinate communication between participants, families, staff and management.
- Support participant onboarding, transitions and service reviews.
- Escalate clinical matters to the Registered Nurse or Clinical Lead where required.
- Ensure participant concerns and feedback are responded to promptly.

Staff Leadership

The Practice Lead will provide day-to-day guidance to support workers allocated to their participants.

Responsibilities include:

- Supporting and mentoring Support Workers.
- Providing new staff with participant-specific orientation and shadow shifts.
- Ensuring staff understand participant routines, risks, goals and support expectations.
- Conducting regular staff check-ins.
- Monitoring staff performance and practice.
- Identifying training and competency gaps.
- Providing constructive feedback and coaching.
- Escalating performance, conduct or safeguarding concerns to management.
- Supporting consistent practice across the participant's support team.
- Promoting teamwork, professionalism and accountability.





The Practice Lead does not replace HR or formal line-management processes but provides frontline practice oversight and reports concerns to the appropriate manager.

Administrative Responsibilities

Allocated administration hours will include:

- Reviewing progress notes and service documentation.
- Monitoring completion and quality of participant records.
- Following up incomplete or inadequate documentation.
- Maintaining participant information and relevant records.
- Assisting with roster coordination and identifying staffing gaps.
- Monitoring participant support hours and changes to agreed schedules.
- Supporting preparation for participant reviews and case meetings.
- Coordinating participant and family communication.
- Assisting with incident follow-up.
- Monitoring action items arising from incidents, complaints or participant reviews.
- Maintaining accurate handover information.
- Supporting completion of participant assessments, support documentation and service reviews.
- Participating in team meetings and case conferences.
- Providing regular updates to management regarding participants and staff within the assigned portfolio.

Incidents, Risk and Safeguarding

You will:

- Recognise and respond appropriately to incidents and emergencies.
- Ensure incidents are reported promptly.
- Support staff to complete accurate incident documentation.
- Escalate serious incidents immediately.
- Identify emerging participant and environmental risks.
- Monitor implementation of risk-management strategies.
- Report suspected abuse, neglect, exploitation or misconduct.
- Participate in incident reviews and corrective actions where required.
- Promote a strong safeguarding culture throughout the team.

Quality and Compliance

The Practice Lead will support Phendit's compliance with:

- NDIS Practice Standards;
- NDIS Code of Conduct;
- participant rights and safeguarding requirements;
- incident-management requirements;
- Work Health and Safety requirements;
- privacy and confidentiality requirements; and
- Phendit policies and procedures.

You will also contribute to continuous improvement by identifying opportunities to improve participant outcomes, staff practice and service quality.

About You

We are looking for someone who is not simply an experienced Support Worker, but someone ready to lead frontline practice and take ownership of service quality.

You will be:

- compassionate and participant focused;
- confident providing direct disability support;
- organised and administratively capable;
- comfortable providing leadership and direction to staff;
- an excellent communicator;
- confident managing competing priorities;
- able to identify and escalate risk;
- reliable and accountable;
- capable of having difficult but respectful conversations;
- able to work independently while knowing when to escalate matters; and
- committed to high professional standards.

Essential Requirements

Applicants should have:

- Certificate III or IV in Individual Support (Disability), Disability, Community Services or equivalent/relevant qualification;
- demonstrated disability-support experience;
- experience supporting participants with complex or varied needs;
- demonstrated ability to mentor or support other workers;
- sound understanding of person-centred practice;




- Demonstrated capability in maintaining privacy and confidentiality in line with NDIS and legislative requirements.
- strong written documentation skills;
- good computer and administrative skills;
- ability to prepare professional emails, notes and reports;
- current NDIS Worker Screening Check;
- current First Aid and CPR;
- current Working With Children Check where required;
- current Australian driver's licence;
- reliable transport; and
- unrestricted or appropriate Australian working rights.

Highly Desirable

We would particularly value applicants with:

- previous Senior Disability Support Worker, Team Leader or Practice Lead experience;
- Certificate IV or Diploma in Community Services, Disability or a related field;
- experience with SIL, ILO, in-home support, community access or respite;
- experience working with complex behaviours or psychosocial disability;
- understanding of Behaviour Support Plans;
- experience with medication support;
- experience conducting participant and staff reviews;
- experience with NDIS documentation and audits;
- experience managing participant portfolios; and
- experience coordinating frontline disability teams.

Working Arrangements

The successful candidate will have:

Direct Support Hours Rostered shifts providing hands-on participant support.

Practice Lead / Administration Hours Dedicated time for participant coordination, documentation review, staff support, meetings, follow-ups and other Practice Lead responsibilities.

Administrative hours will be determined according to participant portfolio size, operational requirements and employment arrangements.

The successful applicant must understand that this is not a desk-only management position. Maintaining direct participant contact is an important part of the Practice Lead role.

What We Offer

- A genuine career pathway into disability-service leadership.
- Dedicated paid administrative/practice leadership hours.
- Opportunity to influence participant outcomes and staff practice.
- Ongoing professional development.
- Support from Phendit's operational and clinical leadership team.
- Opportunity for progression into Team Leader, Client Services/Practice Manager or other senior operational roles as Phendit grows.
- A supportive and values-driven workplace.
- Competitive remuneration in accordance with the applicable industrial instrument, classification and experience.

Female Applicant Requirement

This position involves supporting participants whose personal-care, privacy, dignity, cultural and/or individual support requirements may necessitate support from a female worker.

Any gender-specific recruitment requirement will be applied only where permitted by applicable anti-discrimination legislation and based on genuine participant support requirements.

How to Apply

Please submit:

- your current resume;
- a short cover letter outlining your disability-support experience;
- your previous leadership, mentoring or senior-support experience; and
- why you believe you would be suitable for a combined Practice Lead and frontline Support Worker position.

Join Phendit

If you are an experienced disability professional who enjoys working directly with participants but is also ready to take greater responsibility for people, practice and service quality, we would like to hear from you.

A Phendit Disability & Home Care Service Partner in Hope, Every Need Deserves Impactful Touch.

Phendit is committed to participant safeguarding, diversity, inclusion and providing a workplace free from discrimination, harassment, abuse and neglect.

Company Overview

Please visit http://www.phendithdcare.com.au for more information

📌 Female Disability Practice Lead / Senior Disability Support Worker (Liverpool)
🏢 Phendit Group
📍 Liverpool