Contact Officer:

Rod Preece, on 02 6136 6152 or [email protected]

Closing Date:

11.59pm AEDT, Monday 16 November 2026

We actively seek to reflect the diversity of the Australian community in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability and/or who are neurodivergent, people from culturally and linguistically diverse backgrounds and members of the LGBTQIA+ community, including people of all genders and gender identities. We uphold gender equality as a core organisational value. If you’re interested in the role but feel uncertain, we still encourage you to apply if you feel your passions, transferable skills and valuable experience align with this position.

The opportunity we have available

Organised within the Corporate and Territories Group, the Information Technology and Data Division’s purpose is to connect people and technology, empowering the department to excel. The division is responsible for the provision and support of stable and secure ICT systems, applications and services across the department, supporting staff across Australia, ministerial offices and portfolio entities. The division delivers the digital tools, services and infrastructure required to support departmental operations, collaboration and service delivery.

The Web Services Section is responsible for the management, governance and delivery of the department's web services, content management and digital publishing capability. The section supports the department's online presence through the whole-of-government GovCMS platform and associated technologies, providing web publishing, content management, accessibility, platform administration, technical support and digital governance services.

The section works closely with business areas, ICT teams, corporate functions, vendors and whole-of-government stakeholders to ensure web and content management services remain secure, accessible, compliant, sustainable and aligned with departmental objectives.

We are seeking an experienced and motivated Assistant Director to lead the Web Services Section. This role combines operational leadership, people management, platform management, governance oversight and service delivery. You will be responsible for ensuring the department's web services and content management capability continue to meet organisational needs while supporting the department’s public-facing digital web presence.

As the leader of the section, you will oversee the delivery, governance and continual improvement of the department's web services and content management capability, ensuring services remain effective, compliant and aligned with departmental requirements. You will oversee the GovCMS platform and associated services, manage a team of specialists, provide expert advice to stakeholders and ensure services remain secure, accessible, supportable and aligned with departmental and whole-of-government requirements.

While the role supports the department's web publishing and content management capability, it is primarily a platform management, governance and service delivery role. The position focuses on governance, platform administration, service delivery, operational support, technology change, compliance and continual improvement of the department's GovCMS and associated web technologies. It is not primarily responsible for creating website content or communications products.

This role offers a unique opportunity to lead and improve the department's web services and content management capability, support digital governance outcomes, and deliver services that support both departmental operations and the Australian public.

What you will do

Your key responsibilities will include:

- Lead and manage the Web Services Section, including responsibility for workforce planning, staff leadership, performance management, capability development, financial management and resource allocation.
- Lead the delivery and ongoing improvement of the department's web services, content management and digital publishing capability, ensuring services support departmental priorities and business outcomes.
- Manage and govern the department's GovCMS platform and associated web and publishing technologies, ensuring services remain secure, accessible, supportable, compliant and operationally sustainable.
- Lead the delivery of web support, content management, digital publishing, developer services, advisory services and stakeholder engagement activities.
- Develop, maintain and promote standards, policies, procedures and operational practices supporting web publishing, content management and information publishing activities across the department.
- Ensure web and publishing services comply with accessibility requirements, information management obligations, records management requirements, cyber security controls, publishing standards and departmental governance frameworks.
- Provide expert advice regarding web services governance, digital publishing, GovCMS service management, platform capabilities, accessibility obligations and operational sustainability.
- Lead governance and approval activities associated with platform upgrades, service enhancements, integrations, content management initiatives and technology changes affecting web services and publishing platforms.




- Ensure proposed solutions comply with departmental architecture, change management, funding, security and operational support requirements.
- Evaluate operational, technical, security and support implications of technology initiatives and platform changes, providing recommendations that minimise risk and maximise long-term supportability and value.
- Oversee platform administration activities including upgrades, patching, access management, release coordination, service transition and service assurance activities.
- Coordinate major upgrades, migrations, service transitions and improvement initiatives in collaboration with internal and external stakeholders.
- Evaluate emerging digital publishing technologies, platform capabilities and automation opportunities, identifying practical improvements that enhance service delivery, user experience, operational efficiency and long-term sustainability.
- Lead continual improvement activities that enhance user experience, service quality, platform stability, operational sustainability and publishing outcomes.
- Build and maintain productive relationships with business stakeholders, ICT teams, service providers, whole-of-government partners and senior executives.
- Represent the department on whole-of-government and inter-agency forums relating to GovCMS, web services, content management, accessibility and publishing governance.
- Manage competing priorities and deliver outcomes within agreed timeframes, including during periods of heightened operational demand, machinery-of-government changes, ministerial priorities and legislative deadlines.

Inherent requirements for the role

The inherent requirements for this role include:

- The successful candidate will be able to demonstrate their capability against the Executive Level 1 Work Level Standards.
- Experience leading and managing web services, content management, digital publishing or comparable enterprise platforms in a complex environment.
- Leadership and people management capability, including delivering outcomes through effective workforce management, collaboration and stakeholder engagement.
- Experience governing and managing enterprise platforms, including service ownership, lifecycle management, operational support, technology change and continual service improvement.
- A strong understanding of the governance, accessibility, information management, records management, cyber security and operational requirements relevant to web and digital publishing services.
- The ability to assess technical, operational, security and supportability impacts, manage competing priorities, and provide clear advice to technical and non-technical stakeholders.

RecruitAbility

The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is committed to supporting the employment and career development of people with disability. Our participation in APS RecruitAbility means we will progress an applicant with disability to a further stage in the recruitment process, where they opt into RecruitAbility and meet the minimum requirements for the vacancy.

The RecruitAbility minimum requirements are listed above under ‘inherent requirements for the role’.

You will be asked to indicate if you wish to opt into RecruitAbility in the application form. You must tick the 'opt in' box to participate in RecruitAbility. Simply declaring that you have a disability will not automatically include you.

We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please advise in the application form or get in touch with the contact officer if you need any adjustments made.

More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.

Desirable requirements

The following would be well regarded:

- Relevant tertiary qualifications in ICT, digital technologies, web technologies, content management or a related discipline.
- Experience working within Australian Government or large enterprise ICT environments.
- Experience with accessibility (WCAG), information architecture and digital publishing standards.
- Experience overseeing publicly accessible websites or digital publishing environments.
- Experience managing, administering or supporting GovCMS, Drupal or a comparable enterprise content management and publishing platform.
- Experience working with cross-government digital services and GovCMS communities.
- ITIL, Agile or service management qualifications.

Cultural capability requirement

The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process.



In making it a requirement across all roles in our department, we are taking a practical step in delivering our commitments under the Our Stories on Country Agreement and the Diversity, Equity and Inclusion Strategy 2025–28.

As an EL1 you will be expected to:

- Lead the integration of cultural considerations into work area outcomes.
- Build trusted relationships with Aboriginal and/or Torres Strait Islander stakeholders.
- Champion cultural capability within teams and challenges culturally unsafe practices.

What else can we offer?

We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills and cultivate unique qualities that define who they are. Some of the advantages we offer include:

- Access to the department’s Study Assistance Program.
- Extensive learning and development opportunities.
- Professional coaching and leadership development programs.
- Flexible work arrangements including home-based work, part-time work and job sharing.
- Generous annual leave and personal leave provisions.
- Diverse career pathways across the department and broader APS.

Join our department and be part of a positive, inclusive and supportive culture that values growth, wellbeing and high performance.

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

- Citizenship: candidates must be an Australian citizen at the time of submitting your application.
- Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
- Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Negative Vetting 1 Level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
- Police check: The successful candidate must complete an Australian Federal Police criminal history check.
- Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.

How to apply

Applications for this opportunity close at 11.59pm AEDT, Monday 16 November 2026.

Prior to preparing your application for the department, please read our Artificial intelligence (AI) in recruitment at the department principles. The principles aim to help you use AI in a way that supports your application and maintains fairness and transparency while maintaining your integrity as a candidate. They outline what is and isn’t acceptable use of AI in APS recruitment.

In applying for this position, you are not required to address individual selection criteria. Rather, you should provide in a PDF document a statement of no more than 2 pages outlining your background, capabilities and experiences and how these align with the advertised role.

You should also provide a tailored CV in PDF, no more than 4 pages. The capabilities and behaviours required to be successful for this role are identified in the ‘inherent requirements for the role’ section.

Your application should be received through the department’s online recruitment system prior to the closing date and time to be considered.

If you experience any issues with the system, please contact the recruitment team on 02 6136 8989 or via email at [email protected] to discuss an alternative way to submit your application.

Please advise the contact officer if you require adjustments during the recruitment process. We recognise and value diversity as our strength and promote a culture of inclusion to enhance our work performance and the wellbeing of our employees. We are committed to systems that are accessible, inclusive and safe for all. If you need any further information about accessibility and inclusion at our department, please contact [email protected].

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established, it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: 2 November 2026

Applications close: 16 November 2026

Application shortlisting: 23 November 2026

Further assessments: 30 November 2026

Selection report finalised: 10 December 2026

Offers and announcements: 17 December 2026

The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the inherent requirements of the role, the Work level standards and in comparison, to other candidates who applied. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews and reference checks.

Work with us. Apply now!

📌 Assistant Director, Web Services, ICT Operations (Canberra)
🏢 Australian Department of Infrastructure and Regional Development
📍 Canberra