Job description
Agency Department of Corporate and Digital Development Work unit Workforce Operations and Partnerships

Job title Support Officer, HR Actions Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $79,664 - $90,824 Location Darwin
Position number 26428 RTF 360604 Closing 15/11/2026
Contact officer Natalie Davies, HR Actions Manager on 08 8999 1621 or [email protected]
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=360604
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.

Primary objective
Undertake a range of workforce operational tasks and functions to support the delivery of high-quality corporate services under a
centralised model, including providing effective and timely responses and practical human resource management support to client
agencies.
Context statement
Within Workforce Services,



Workforce Operations and Partnerships deliver services to client agencies under a centralised corporate
services model across a geographically and culturally diverse workplace. Under WOP, Workforce Services Support provides first point
of contact, client facing HR and Workforce services for the NTPS.
Key duties and responsibilities
1. Provide advice and assistance as the first point of contact for general HR queries, responding to client requests in a timely manner

ensuring quality service delivery.
2. Assist with fielding HR queries from NTPS clients through the 1800 CALL HR line, providing preliminary advice and triaging to

appropriate teams.
3. Administer and coordinate a broad range of HR actions to ensure compliance with relevant employment legislation.
4. Develop working relationships with clients to understand their workforce needs, and to provide accurate information on terms and

conditions of employment, recruitment and HR policy and practice.
5. Assist senior team members with the research and analysis of more complex HR matters and participate and contribute to HR projects

and initiatives.
6. Use the various HR related computer applications and software packages, to manage, action and record HR activities.
7. Work independently,



efficiently and as part of a team to support the effective operation of the team and work unit.
Selection criteria
Essential
1. Working knowledge of operational HR management principles, with the ability to interpret and apply legislation as it relates to HR

management related requests and processes.
2. Demonstrated experience in delivering quality customer service in a frontline position.
3. Sound interpersonal skills with an ability to communicate clearly and concisely, including good listening, written and verbal

communication skills.
4. Demonstrated ability to work independently or closely with senior team members and clients, maintaining confidentiality and resolving

sensitive issues.
5. Excellent administrative, organisational and time management skills to manage competing priorities with accuracy and attention to

detail.
6. Demonstrated proficiency operating a variety of computer and software packages.
7. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and

respectful.
Desirable
1. Knowledge of applicable NTPS employment legislation, recruitment principles and HR related systems.
Further information
The recommended applicant will undergo a criminal history check prior to the selection being confirmed. A criminal history will not exclude
an applicant unless it is a relevant criminal history. As an employer of choice, DCDD is supportive of flexible work arrangements to balance
work and personal responsibilities.

📌 Support Officer, HR Actions (Darwin)
🏢 Department Of Corporate And Digital Development
📍 Darwin