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We are seeking an experienced Director of Operations to join Dragonfly in a highly influential leadership role. As a key member of the leadership team, you will drive our growth strategy, champion people development, and optimise network performance, helping to shape the future success of the business.

About Dragonfly:

Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a rapid-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

About the Role :

The Director of Operations at Dragonfly Shipping AUS will be a crucial driver of our growth strategy, taking the lead in optimising the operations of our last-mile delivery services. This role requires a forward-thinking leader with the ability to implement efficient, innovative solutions and elevate service quality to meet increasing delivery volumes. The ideal candidate has a robust background in logistics , operations management, and strategic planning, with a strong passion for process optimisation and team leadership. This role reports directly to the Managing Director for Dragonfly Australia.

Key Responsibilities:

- Own and lead the national operations function, setting the operational strategy, priorities, standards, and performance expectations required to support Dragonfly’s growth and service commitments.

- Drive consistent site performance across the network, ensuring delivery operations are efficient, scalable, cost-effective, and aligned to key service,



productivity, quality, and customer outcomes.

- Head quality management and improvements through the management of clear daily and weekly KPIs and standard operating procedures to keep all operational leaders account able , both within sites and on the road.

- Lead workforce and capacity planning across all locations, including labour forecasting, rostering, contractor capacity, agency labour requirements, and resourcing for daily operations, growth periods, peak events, and High-Volume Events (HVEs).

- Ensure operational readiness for peak periods and major volume events, including Prime, Black Friday, Cyber Monday, Christmas, and other business-critical demand surges through effective planning, risk management, and contingency execution.

- Maintain strong ownership of safety, regulatory, company policy, and Independent Delivery Contractor (IDC) compliance across all sites, ensuring risks, incidents, contractor standards, and corrective actions are actively managed.

- Ensure financial performance and target gross margin achievement for each delivery station by managing productivity, staffing, controllable spend , contractor compensation, etc.

- Build and lead a high-performing operations leadership team, creating a culture of accountability, safety, continuous improvement, transparent communication, and disciplined execution.

- Partner with senior leadership, commercial, technology, finance, HR, and external stakeholders to resolve operational issues, improve service delivery, support new site or customer launches, and strengthen operational capability.

- Work with Human Resources to support industrial relations matters,



including consultation, workforce change, employee and contractor engagement, union-related matters, and consistent application of operational policies and procedures.

Qualifications and Experience:

- Bachelor’s degree in Business Administration , Logistics, Supply Chain Management, or a related field (MBA preferred).

- Proven experience in operations management within logistics or last-mile delivery.

- Successful track record in managing multi-site operations and supporting business growth.

- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

- Exceptional leadership skills, with experience in team building and change management.

- Strong communication skills, capable of engaging effectively with diverse stakeholders.

Why Join Dragonfly?

- Enjoy a collaborative, team-oriented environment.

- Performance based bonus.

- Competitive remuneration package.

- Growth and development opportunities in both Australia and Canada.

- Play a pivotal role in shaping and accelerating the company’s sustainable and successful growth.

- Mobile phone allowance.

Ready to influence strategy, elevate performance, and deliver lasting results? Apply now!

Sending packages should be simple.
Dragonfly stands for a different way of doing e-commerce delivery in Australia.
Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
Welcome to Dragonfly.

📌 Director of Operations (Brisbane)
🏢 Dragonfly
📍 Brisbane