Associate Account Manager (Sydney) - Vietnamese Speaking

About Fresha

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.

Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries, with more than 1.5 billion appointments booked to date.

Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place.

We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.

Role Overview

Associate Account Manager | Sydney, AU | Office-based

We're looking for a Vietnamese-speaking Associate Account Manager to join our Commercial team in Sydney, working at our Kent Street Office (very close to Town Hall and Wynyard stations). With our growth though we will be looking to move into an even more swanky brand new office very soon

You’ll manage and grow a portfolio of existing Fresha Partners, including Vietnamese-speaking businesses across ANZ. You’ll build relationships, identify opportunities to increase adoption and revenue,



and help Partners get greater value from the Fresha platform.

Professional fluency in Vietnamese is essential for this role. You’ll regularly manage relationships, discuss commercial opportunities and conduct business with Vietnamese-speaking Partners within your portfolio. Professional-level English is also required for communication across Fresha and the wider Commercial team.

We’re hiring now for start dates in January.

If you’re looking to secure your next role before the year wraps up, this is a great opportunity to get ahead. While many companies slow down hiring over the summer period and pick things back up in February, Fresha is continuing to interview and hire now.

That means you can head into the new year with your next role already secured, ready to start in January.

What you will be doing:

- Own portfolio growth: Carry a monthly/quarterly expansion quota and take responsibility for driving consistent revenue growth across your portfolio.

- Identify commercial opportunities: Find and execute upsell and cross-sell opportunities that increase product adoption, customer value and account spend.

- Proactively engage your Partners: Use calls, video and face-to-face meetings to create commercial opportunities rather than simply responding to requests.





- Sell consultatively: Understand each Partner’s goals, use account and platform data to identify opportunities, handle objections and connect their needs to the right Fresha solutions.

- Build and retain relationships: Develop strong relationships with business owners and decision-makers, increasing the value they get from Fresha while identifying and addressing early churn risks.

- Work cross-functionally: Partner with Sales, Onboarding and other Fresha teams to remove blockers, improve Partner outcomes and accelerate growth across your portfolio.

What we are looking for:

- Languages: Professional fluency in Vietnamese is essential, alongside qualified-level English. You must be confident managing Partner relationships and commercial conversations in Vietnamese.

- Commercial experience: 1 to 2 years’ experience in outbound business development, quota-carrying account management or another target-driven sales role.

- A track record against targets: Evidence that you can work towards commercial targets and stay motivated by revenue goals and commission outcomes.

- Commercial confidence: Comfortable discussing value and pricing, identifying opportunities, negotiating, handling objections and influencing business owners and decision-makers.

- Organisation and ownership: Able to manage a high-volume portfolio, prioritise opportunities and maintain a consistent cadence without needing to be chased.

- Mindset: Proactive, curious and coachable, with the resilience to work in a changing environment and a test-and-learn approach to improving your results.

Exp

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