SW Disability Support Provider | Shailer Park, Queensland

SW Disability Support Provider is looking for an organised, proactive and experienced Administrator to join our team at our Shailer Park office.

We are seeking someone with a strong understanding of the NDIS industry who is confident working with rostering systems, staff compliance and participant documentation.

The successful applicant will be comfortable working in a fast-paced office environment, managing competing priorities and maintaining a high level of accuracy and professionalism.

Key Responsibilities

- Managing and maintaining staff rosters through ShiftCare.
- Confidently navigating the backend of ShiftCare, including staff and participant profiles.
- Monitoring compliance and following up on outstanding documentation.
- Maintaining accurate Participant records, qualifications and training records.
- Preparing and maintaining participant Service Agreements.
- Managing participant documentation and ensuring records are up to date.
- Assisting with general office administration and daily administrative tasks.
- Liaising with support workers, participants, families and external stakeholders.
- Monitoring roster changes, staff availability and shift coverage.
- Supporting the team with general administrative requirements.

Essential Requirements

- Previous experience in an administrative role within the disability or NDIS sector.
- Solid understanding of NDIS processes and requirements.
- Experience using ShiftCare, particularly rostering and compliance functions.
- Understanding of Service Agreements and participant documentation.
- Strong computer skills and confidence using administrative systems.
- Excellent organisational and time-management skills.
- Strong written and verbal communication.
- High attention to detail and accuracy.




- Ability to work under pressure and manage competing deadlines.
- Ability to work independently and as part of a team.

The Right Person Will Be

- Highly organised and reliable.
- Confident and professional when communicating with others.
- Able to prioritise tasks in a busy office environment.
- Proactive in identifying and following up outstanding tasks.
- Comfortable working with confidential participant and staff information.
- Someone who takes pride in keeping administration organised and up to date.

Position Details

Employer: SW Disability Support Provider
Position: NDIS Administrator
Location: Office-based - Shailer Park, Queensland
Employment Type: Casual

How to Apply

If you have experience in NDIS administration and are confident with ShiftCare, rostering and compliance, we would love to hear from you.

Please submit your resume outlining your relevant experience.

Pay: From $36.81 per hour

Expected hours: 12.0 – 30.0 per week

Application Question(s):

- Do you have previous experience working in the NDIS or disability support industry?
- How much experience do you have using administration ShiftCare?
- Have you previously managed staff rostering, including shift allocations, replacements and changes?
- Do you have experience preparing and maintaining NDIS Service Agreements and participant documentation?
- What days are you available to work?
- Describe your experience using ShiftCare. Which functions have you used, particularly relating to rostering, staff profiles, participant profiles and compliance?
- How would you rate your understanding of NDIS requirements and service delivery?
- Are you fluent in spoken and written English, with the ability to confidently communicate professionally and prepare written correspondence?

Experience:

- System administration: 1 year (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Office Administrator (Shailer Park)
🏢 SW Disability Support Provider
📍 Shailer Park