This role can be based in Melbourne, Sydney or Hamilton (NZ).

About us

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The purpose of this role

We're looking for a Product Discovery Lead to help build our product discovery practice from the ground up, at a key moment where AI has made building fast the easy part, and knowing what's worth building the actual bottleneck. This role is hands‑on discovery work and coaching in equal measure, and it draws on real product management judgement, prioritisation, trade‑offs, and turning ambiguity into clear next steps.

You’ll run research and validation on the problems that matter most to customers,



while building a self‑serve process so other product managers across feature squads can confidently run their own smaller-scale discovery too. You’ll be working on our workforce software, helping validate problems across mission‑critical systems with real compliance and regulatory obligations. Problem framing has to account for what's required, not just what's wanted.

If you've got an entrepreneurial streak, with some startup product or founder experience alongside time in a bigger organisation, and you genuinely understand how product management, engineering and design fit together, this is a chance to shape how a growing platform decides what to build next.

The key accountabilities of the role

- Own the Problem Validation gate in our discovery and delivery roadmap, deciding what's evidenced enough to move forward.
- Own the opportunity canvas practice, writing canvases yourself for platform‑level initiatives and coaching PMs through theirs for squad‑level ones.
- Set and maintain the quality bar for what enters the roadmap, including how it gets prioritised.
- Build a self‑serve research process so PMs can confidently recruit, run and interpret their own user research, and step in hands‑on when something needs deeper expertise.

This role can be based in Melbourne, Sydney or Hamilton (NZ).

About us

Making a meaningful difference with mission‑critical software that empowers communities to thrive.





ReadyTech is more than just a one‑trick pony playing in one market with one product, or one customer. We re‑imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

We’re an ASX‑listed company which means we are secure, have a solid track record of sustainable growth and have a significant number of long‑term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career‑building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key responsibilities of the role

- Run discovery on the problems that matter most, complex, cross‑squad or platform‑level work, working with product managers and engineers to ensure features are desirable, viable and feasible.
- Get in front of customers and users, not just synthesised feedback but actually spending real time with the people who use what we build.
- Coach product managers through discovery and validation day to day, building each team's own capability while serving as a source of guidance and support.
- Partner with leaders across customer success, support, sales and managed services to turn scattered feedback into one structured pipeline of insight.
- Bring commercial and market insight into problem framing through your own researc

📌 Product Discovery Lead (Sydney)
🏢 ReadyTech Group
📍 Sydney