Hotel Office Manager | Full Time 38 hours per week

$80,000 + Super

The Role

The Hotel Office Manager provides administrative and coordination support across hotel operations. The role maintains accurate records, coordinates information between departments, and helps managers keep daily work organised.

The role also supports the administration of group and banquet business, including client details, event documentation and communication with operational teams. It helps ensure information is accurate, deadlines are met and guest and client requirements are communicated to the right teams.

Duties, responsibilities and deliverables
Hotel service and team coordination

- Coordinate daily work requirements and duty allocations for assigned hotel service teams, including commercial housekeepers, luggage porters and doorpersons.
- Liaise with managers and departments to coordinate operations and respond to guest, client and team needs.
- Maintain hotel records, reports, correspondence, rosters and filing systems.
- Coordinate meetings, briefings, schedules and follow-up actions.
- Support managers with safety documentation, notices, checklists and process updates.
- Provide guidance to assigned teams, identify service improvements and refer employee concerns to the appropriate manager.
- Monitor office supplies, stationery and canteen stock levels, and arrange replenishment as required.
- Maintain stock records, track usage and flag low or regularly used items.
- Coordinate supply orders and deliveries in line with approved budgets and hotel procedures.

Event and client administration

- Maintain client and event information in relevant hotel systems.




- Coordinate group and event requirements from confirmation through to delivery, including contracts, payments, guarantees, set-ups and changes.
- Prepare and update Banquet Event Orders, estimates of expenses and floor plans, and share event details with relevant teams.
- Assist with pre-event planning, site inspections, client meetings, tradeshows and other sales or hotel activities.
- Contribute to hotel service, business and revenue objectives.

Communication and teamwork

- Attend relevant meetings, briefings and operational updates.
- Communicate clearly and professionally by phone, email and in writing to guests, clients and internal stakeholders.
- Build positive working relationships and promote the 1 Hotel Melbourne brand and service standards.
- Perform other reasonable duties as requested by the relevant manager.

Key qualifications and skills

- Previous experience in hotel operations, guest services, front office, event coordination or a related hospitality role.
- Relevant qualification or equivalent practical experience.
- Working knowledge of hotel systems and operational procedures.
- Robust organisation skills and the ability to coordinate multiple priorities.
- Professional manner and a high standard of guest and client service.
- Clear written and verbal communication skills.
- Ability to guide and support team members and work effectively across departments.
- Understanding of workplace health and safety requirements.
- Ability to work in a 24/7 hotel environment.

Job Type: Full-time

Pay: $80,000.00 – $81,000.00 per year

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Hotel Office Manager (Docklands)
🏢 1 Hotel Melbourne
📍 Docklands