Practice Manager – Compassionate Nursing Care | Mount Isa, QLD 4825 | Full-time ABOUT US Are you looking for a rewarding challenge in caring for the needs of others?

Then you need to come and join our team.

Compassionate Nursing Care is a Mount Isa-based provider supporting people to live well at home, including NDIS participants, aged care clients and people transitioning out of hospital. We're a close-knit team that takes pride in delivering care the right way, for our clients and our staff. THE ROLE We're looking for an organised, people-focused Practice Manager to keep our service running smoothly and help it grow. You'll: • Oversee day-to-day operations, rostering and staff coordination • Manage NDIS billing, invoicing and claims, and follow up outstanding payments • Maintain compliance with NDIS Practice Standards, policies and audits • Find and follow up recent client referrals and business leads, turning enquiries into services • Build relationships with government agencies (NDIA, Queensland Health, hospitals) and NGOs and community organisations across the North West • Represent Compassionate Nursing Care at local networks, interagency meetings and community events • Onboard new aged care clients referred by registered Support at Home providers, coordinating intake, service schedules and documentation • Build and manage partnerships with registered aged care providers so we're their go-to associated provider in Mount Isa and the North West • Ensure our services and staff meet the Aged Care Act 2024, the Aged Care Quality Standards and partner providers' requirements, including aged care worker screening

- NIISQ Provider Application and compliance • Work alongside our team leaders and coordinators, supporting and guiding them day to day, and handle onboarding and HR admin • Report directly to the Director, working closely with them on priorities,



budgets and service growth ABOUT YOU • Experience in practice management, operations or admin in health, nursing, disability or aged care • Strong NDIS knowledge (pricing, PRODA/portal claiming, plan management) • Understanding of the Support at Home program and the new Aged Care Act, or a willingness to learn quickly • Proven experience generating leads or referrals and following them through to outcomes • Confident communicating with government departments, NGOs and health professionals, both in writing and in person • Experience with client intake, care coordination or subcontracted service arrangements • A collaborative leader who builds trust with a management team and leads by example • Comfortable working autonomously while taking direction from, and keeping the Director informed on, operations, compliance and new business • Confident using Xero, Google Workspace, ShiftCare and Monday.com • Current NDIS Worker Screening Check (or willing to obtain), and a driver's licence WHAT WE OFFER • Competitive salary package, commensurate with skills and experience, plus super • Work-from-home opportunities • Flexible hours (negotiable) • Direct access to the Director and real influence over how the business grows • A genuine leadership role in a service that matters to the Mount Isa community HOW TO APPLY Local applicants are preferred. Send your resume and a short cover letter telling us why this role suits you to [email protected] by Sunday 15 November 2026. For enquiry please email [email protected] au

Pay: $38.00 – $48.00 per hour

Expected hours: 40.0 per week

Benefits:

- Parental leave
- Professional development assistance
- Work from home

Experience:

- Practice management: 5 years (Preferred)

Work Authorisation:

- Australia (Required)

Location:

- Mount Isa QLD 4825 (Required)

Work Location: Hybrid remote in Mount Isa QLD 4825

📌 Practice Manager (Mount Isa)
🏢 Compassionate Nursing Care
📍 Mount Isa