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Atturra is seeking an experienced ServiceNow Solution Architect to join our growing ServiceNow practice.

The ServiceNow Solution Architect is accountable for leading customer engagement and solution design activities across ServiceNow transformation initiatives. The role translates business objectives and functional requirements into practical, secure, scalable and maintainable ServiceNow solutions, while remaining close to implementation and customer outcomes.

Operating at Senior to Principal level, the role provides technical delivery leadership, supports presales solutioning, mentors’ delivery practitioners and contributes reusable architecture patterns and practice assets. The role works across industries and helps customers use ServiceNow beyond traditional IT service management to enable broader business and technology workflows.

Role scope:

- Lead architecture and design activities from discovery and co-design through implementation, validation and transition.
- Operate across business, application, technical and solution architecture concerns, applying pragmatic judgement to balance standard platform capability, configuration, integration and delivery constraints.
- Guide multidisciplinary delivery teams, including functional consultants, technical consultants, developers, testers and project managers.
- Contribute to presales activities through solution definition, estimates, demonstrations, proposal inputs, presentations and bid support.
- Contribute to the maturity of the ServiceNow Practice through mentoring, standards, reusable intellectual property and knowledge sharing.

Key responsibilities and accountabilities:

Customer engagement and co-design





- Plan and lead customer workshops covering discovery, requirements, design, validation, solution playback and decision-making.
- Engage business, technical and delivery stakeholders to clarify objectives, constraints, priorities, risks and solution options.
- Explain technical concepts, trade-offs, impacts and recommendations clearly to both technical and non-technical audiences.
- Translate workshop outcomes into agreed design decisions, architecture artefacts, delivery guidance and backlog inputs.
- Operate as a trusted technical adviser and maintain constructive customer relationships throughout the engagement.

Solution and technical architecture

- Translate business requirements and customer objectives into clear ServiceNow solution and technical designs.
- Produce and maintain delivery-ready architecture artefacts, including solution designs, technical designs, decision records, integration designs and relevant security considerations.
- Design scalable, secure and maintainable solutions across workflows, data models, platform configuration, integrations, identity, access controls and user experience.
- Assess how design choices affect implementation complexity, maintainability, performance, security, scalability and customer outcomes.




- Promote platform-native capability and appropriate reuse while limiting unnecessary customisation and technical debt.
- Ensure architectural decisions are traceable and aligned with agreed customer standards, ServiceNow valuable practice and delivery constraints.

Technical delivery leadership

- Provide architecture direction to delivery teams throughout implementation.
- Review solution options, detailed designs and technical approaches for alignment with the agreed architecture and quality expectations.
- Support backlog refinement, sprint planning, demonstrations, testing, defect resolution and release or transition activities where architectural input is required.
- Resolve technical ambiguity and make timely, pragmatic design decisions that support customer outcomes.Identify architectural, technical, security and delivery risks early, and work with project leadership to manage or mitigate them.
- Work closely with project managers on sequencing, dependencies, estimates, assumptions, milestones and technical delivery risks.

Presales and solutioning

- Support qualification and shaping of ServiceNow opportunities by clarifying customer needs, scope, assumptions and solution options.
- Provide architecture and technical inputs to estimates, proposals, statements of work, presentations and bids.
- Develop and deliver demonstrations, prototypes and platform walk-throughs that communicate the proposed solution and its value.
- Identify delivery dependencies, constraints and risks that should be reflected in commercial and delivery planning.
- Collaborate with sales, practice leadership and other Atturra capability teams to shape integrated customer solutions.

📌 ServiceNow Solution Architect (Melbourne)
🏢 Atturra
📍 Melbourne