The Jade Biviano Family Trust, trading as Biviano Direct, operates a fresh produce and food supply business from Thornbury, Victoria. The business supplies a broad range of fresh fruit and vegetables, meat and poultry, seafood, dairy products, groceries, pantry goods, frozen products, beverages and other food-related products to hospitality, commercial and residential customers. Biviano Direct sources fresh produce daily from the Melbourne Wholesale Market and operates from a HACCP-accredited facility in Thornbury.

About the Role

Biviano Direct is seeking an experienced Retail Manager (General) to oversee the day-to-day retail and customer-facing operations of the business. The successful candidate will manage product ranges, pricing, stock availability, staff performance and customer service while supporting efficient and profitable retail operations.

Location: 351A Darebin Road, Thornbury VIC 3071

Employment Type: Full-Time

Salary: $75,000 - $85,000 plus superannuation

Key Responsibilities

- Manage the day-to-day retail operations of the business and maintain consistent customer service standards
- Determine product mix and stock levels across fresh produce, meat, seafood, dairy, grocery and other retail product categories
- Monitor customer demand, sales trends and product performance to support purchasing and merchandising decisions
- Review supplier pricing, product costs and retail prices to maintain competitive and commercially appropriate margins
- Coordinate purchasing requirements and maintain effective relationships with suppliers and product providers




- Oversee merchandising, product presentation and promotional activities across retail and online sales channels
- Monitor stock rotation, product freshness and inventory availability to minimise wastage and maintain quality
- Maintain accurate records of stock levels, sales activity and financial transactions relevant to retail operations
- Supervise, roster and support retail staff and provide guidance on customer service and operational standards
- Resolve customer enquiries and complaints and ensure a high standard of service is maintained
- Monitor retail performance, operating costs and sales results and provide reports and recommendations to management
- Ensure compliance with food safety, hygiene, workplace health and safety and applicable retail requirements

Candidate Requirements

- Relevant qualification in Retail Management, Business, Commerce or a related discipline
- Minimum 1–2 years of relevant experience in retail management, food retail, wholesale retail or a comparable role
- Experience managing stock, suppliers, pricing and product ranges
- Strong understanding of retail operations, merchandising and customer service
- Ability to supervise staff and maintain effective day-to-day store operations
- Robust organisational, analytical and problem-solving skills
- Experience in fresh food, grocery, produce or hospitality supply environments will be highly regarded
- Strong communication and stakeholder-management skills
- Only candidates currently residing in Australia will be shortlisted

📌 Management - Store - The Jade Biviano Family Trust T/A Biviano Direct (Melbourne)
🏢 The Jade Biviano Family Trust T/A Biviano Direct
📍 Melbourne