About us

Trevors Carpets has been helping West Australians find the right floor since 1977. We're a proudly West Australian family business with nine stores across Perth. We supply and install carpet, timber, hybrid, laminate, vinyl and luxury vinyl plank flooring for homes and businesses.

Our reputation is built on quality products, honest advice and people who look after each other and our customers.

About the role

We're looking for an enthusiastic, organised Receptionist to join our team at our Osborne Park store. You'll be the first voice our customers hear and the first face they see when they walk in.

You'll answer calls for our main administration office and direct sales and customer enquiries to the right store or team. You'll also keep the store looking its best and support our administration and sales teams with the day-to-day tasks that keep the business running smoothly.

What you’ll do

Customer and call handling

- Answer inbound calls for the main administration office with a warm, professional manner

- Handle sales and customer support calls for our other stores and direct each caller to the right person

- Take accurate messages and follow up so no customer is left waiting

- Greet walk-in customers, trades and visitors, and connect them with the right team member

Store presentation and facilities

- Keep the Osborne Park store presented to the standard our customers expect, including the showroom, displays and reception area

- Look after staff facilities, including general maintenance and cleaning

- Coordinate external contractors such as cleaners and suppliers, including access, scheduling and quality checks

Administration and organisation

- Prepare reports, work orders and other documents for the administration and sales teams

- Coordinate the purchasing of office, store and facility supplies, and keep stock levels on track

- Manage incoming mail,



deliveries and couriers

- Keep records, files and systems accurate and up to date

- Provide general administration support to the wider administration and sales team

About you

- A friendly, confident phone manner and a genuine enjoyment of helping people

- Experience in reception, customer service or administration, ideally in a retail or busy office environment

- Strong organisational skills and the ability to juggle calls, walk-ins and tasks without losing track

- Sound computer skills, including Microsoft Outlook, Word and Excel, and comfort learning new systems

- Attention to detail and pride in a well-presented workplace

- A proactive, can-do attitude and willingness to roll up your sleeves when the team needs it

- Experience in the flooring, building or home improvement industry is a bonus, but not essential

What we offer

- A permanent full time role, Monday to Thursday, 9AM to 5.30, Fridays 9AM to 5PM

- A supportive, close-knit team in a West Australian business that has been around since 1977

- Training on our systems, products and processes

- Free on-site parking at Osborne Park, if required

How to apply

Click Apply and include your resume and a short cover letter telling us why you'd be a great fit. We may start interviews as soon as we receive applications and will be hiring promptly, so don't wait.

To apply, you must have the right to work in Australia. Trevors Carpets is an equal opportunity employer. We welcome applications from people of all backgrounds, ages, abilities and experiences.

To learn more about us, visit www.trevorscarpets.com.au.

Award coverage and classification

The General Retail Industry Award 2020 covers this role because the Receptionist works in the Osborne Park store. The Fair Work Ombudsman confirms the Retail Award covers clerical employees who work in a retail store, while clerical staff working away from the store fall under the Clerks Award.

📌 Receptionist (Osborne Park)
🏢 Trevors Carpets
📍 Osborne Park