Home Care Assistance

Location: Erina, Central Coast, NSW

Home Care Assistance is seeking a motivated individual to support the delivery of high quality, client focused, home based aged care services, while promoting positive and inspirational engagement with our staff.

About the Role: The Quality and Compliance Coordinator is responsible for coordinating and supporting the organisation's quality, governance, compliance, risk management, incident management, complaints management, and continuous improvement activities. The role plays a key operational role in maintaining regulatory compliance, supporting audit readiness, managing quality systems, coordinating complaints and incidents, preparing regulatory documentation, and assisting with responses to the Aged Care Quality and Safety Commission (ACQSC). Working closely with the Clinical, Quality and Compliance Manager, the role supports internal audits, policy and procedure development, continuous improvement initiatives, governance reporting, and organisational quality systems.

Key responsibilities

- Assist in the implementation and monitoring of the organisation's Quality Management Framework

- Support compliance with aged care legislation, standards, funding requirements, and organisational policies

- Maintain quality registers, compliance records, audit schedules, and governance documentation





- Monitor quality and compliance activities to ensure actions are completed within required timeframes

- Coordinate the organisation's incident, feedback, and complaints management processes from receipt through to closure

- Maintain incident, complaints, feedback, and corrective action registers

- Coordinate internal audit activities across the organisation and assist with audit planning, scheduling, evidence collection, reporting, and follow-up actions

- Draft, review, update, and maintain organisational policies, procedures, forms, and governance documents

- Assist with the preparation of reports for governance committees, leadership, and the Board

- Liaise with Care Partners, Managers, providers, and stakeholders regarding quality and compliance matters

About you

- Compliance experience

- Experience in aged care or community care settings

- Robust organisational, tracking, and documentation skills

- Ability to identify risk and escalate appropriately

- Strong understanding of quality management, compliance, and clinical governance principles

- Familiarity with aged care reforms and quality standards

- Experience managing registers, compliance tracking, or project coordination

- Strong analytical, critical thinking and problem-solving skills

- Excellent attention to detail and written communication skills

- Ability to communicate clearly and concisely, varying communication style depending upon the audience

📌 Quality and Compliance Coordinator (Erina)
🏢 Home Care Assistance
📍 Erina