North Queensland X-Ray Services is an independent Medical Imaging practice located in Townsville with a strong focus on patient care looking for a positive and enthusiastic Call Centre Operator/Medical Receptionist to join our team.

This role is a Full-time position, please do not apply if you are attending university or studying.

About the role:

An exciting opportunity exists for an enthusiastic administration professional to provide high-level reception duties and administrative services whilst ensuring the delivery of qualified, caring, and friendly services to patients and referrers.

Duties include:

- Answering telephone calls and enquiries for multiple off site locations

- Scheduling of appointments

- Handle all face-to-face and over the phone patient registrations, bookings, triage and queries as the first point of contact within the clinic providing information on procedures and any required preparation.

- Operate our booking system and ensure the smooth-running of the front office.

- Working closely with technical staff and our radiologists to achieve smooth patient flow.

- Liaising with medical clinicians and facilities





- Assist with any general office administration activities as required, such as data entry, administrative duties and reporting as delegated by your manager.

Essential skills and experience:

- Previous call centre or reception experience highly regarded.

- Ensures positive and effective communication with patients, clinicians, and management.

- Strong customer focus and demonstrate compassion towards patients.

- Positive attitude

- Ability to work effectively in a team environment and independently.

- Good IT skills.

- Exceptional written, verbal, and interpersonal skills

- Excellent time management skills

- Neat, tidy, and professional presentation

- Driver’s license essential

- Ability to work a rotating roster (Shifts vary between 7:30am- 6pm)

Desirable skills:

- Radiology/Medical reception experience.

- Experience with Comrad RIS

- On-site training and support will be provided as required.

*PREVIOUS APPLICANTS NEED NOT APPLY.

Please direct applications to:

Peta Newell

****@nqxray.com.au

📌 Call Centre Operator Medical Imaging (Townsville)
🏢 Recognized
📍 Townsville