You'll love this role if you're wondering what's next after the tools.

Whether you've been a plumber, electrician, builder, carpenter or worked in another trade, you've probably spent years building trust with customers, explaining options and solving problems. Those are the same skills that help people succeed here.

You'll spend your day talking with customers over the phone, understanding what matters to them and helping them make confident decisions about protecting their homes and vehicles. Some conversations are straightforward. Others require patience, curiosity and the ability to build trust quickly. You'll work across quoting systems, follow clear call guides and be supported by leaders who coach you in the moment.

Based at our Sippy Downs HQ, you'll work alongside your team every day in a social, high-energy environment where wins are celebrated, support is close by and opportunities to grow are never far away. We'll teach you insurance, sales and the systems. You bring the ability to connect with people.

What you’ll be doing

- A full-time role in-office at Sippy Downs
- Speak with customers on the phone, helping them understand and choose the right cover
- Follow supportive scripts and call flows while learning how to guide real conversations confidently
- Read and interpret policy information, explaining cover and costs clearly
- Work towards sales and performance targets while building sales habits
- Work across multiple systems at once, including online quoting tools and customer records
- Work onsite with your team, with set hours and clear expectations around performance and quality

What great looks like

- You care about helping people and know that the best results come from understanding what matters most to customers and earning their trust.




- You enjoy working towards goals and get genuine satisfaction from seeing your effort turn into results.
- You take on coaching, feedback and new challenges because you're motivated to keep improving.
- You stay resilient when conversations are tough and quickly refocus on the next opportunity.
- You enjoy being part of a team that celebrates wins and backs each other through challenges.

Many of the people who thrive in this role haven't come from insurance. They've come from a trade, retail, hospitality and other customer-facing environments where they learned how to build trust, navigate challenging conversations and work towards goals. We'll teach you the insurance and sales side of the role. The drive to connect with people and achieve results is the part you bring.

What you’ll get

- Clear pay and performance-based incentives, plus annual salary reviews.
- This role is your career launchpad - Build sales, negotiation, communication and customer influence skills while creating opportunities to grow into leadership and specialist roles across Youi.
- Paid training, regular coaching and on-the-job support to help you build confidence and capability from day one.
- Time off you can plan around - 22 days annual leave, plus rostered days off or flexibility depending on your role.
- Set start and finish times so you can plan life outside work




- A workplace you can feel - Food trucks, themed days, team celebrations and practical wellbeing benefits that bring real energy to the day.
- Discounted Youi insurance products
- Practical benefits that support you day to day- Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.
- Work that has real purpose - Help customers make confident insurance decisions today that will get back on track when life doesn't go to plan.

Ready?

Hit Apply and we'll circle back.

Why Youi

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes. We grow our own people here, with explicit pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

As more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you-shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.

📌 Tradesperson to Customer Service - ready for what’s next? (Sippy Downs)
🏢 Youi
📍 Sippy Downs