Home Care Assistance

Location: Caloundra, Sunshine Coast, QLD

Home Care Assistance is seeking a motivated individual to support the delivery of high quality, client focused, home based aged care services, while promoting positive and inspirational engagement with our staff.

About the role The Procurement and Partnership Coordinator is responsible for managing relationships, contracts, and service delivery outcomes with external providers engaged to support clients receiving Support at Home services. The role ensures third-party services are delivered safely, efficiently, compliantly, and in accordance with client care plans, funding requirements, and organisational standards. The position acts as the primary liaison between the organisation, clients, care teams, and external service providers to ensure seamless service coordination, quality outcomes, and value for money. A key component of the role is negotiating service rates and agreements to achieve commercially beneficial outcomes while maintaining high standards of care.

Key responsibilities

- Establish and maintain professional and productive relationships with approved external service providers

- Source, assess, and onboard suitable third-party providers to meet client service requirements

- Develop and maintain a preferred provider network that delivers high-quality services at competitive rates

- Monitor provider performance against agreed service levels, quality standards, and contractual obligations

- Conduct regular reviews of provider compliance, insurance, qualifications, and accreditation requirements





- Negotiate service rates, terms, and pricing arrangements with providers to secure cost-effective outcomes while maintaining quality service delivery

- Coordinate referrals and service bookings with third-party providers

- Ensure services are delivered within agreed timeframes and according to client care plans

- Monitor expenditure against budgets, funding allocations, and approved service agreements

- Maintain accurate records within client management and provider management systems

About you

- Essential: Certificate IV, Diploma, or higher qualification in Business, Procurement, Supply Chain Management, Community Services, Aged Care, Health Administration, or a related discipline

- Essential: Demonstrated experience in supplier, contract, vendor, service coordination, procurement, or stakeholder management roles

- Essential: Experience working within aged care, community care, health services, disability services, or a similarly regulated environment

- Essential: Experience negotiating service agreements, rates, and commercial contracts

- Essential: Demonstrated financial acumen, including budget monitoring, invoice review, and cost analysis

- Desirable: Experience working within the Support at Home Program, Home Care Packages, or aged care sector reforms

- Desirable: Qualification in Procurement, Contract Management, Project Management, or Business Administration

- Desirable: Knowledge of the Aged Care Quality Standards and aged care funding requirements

- Qualified and ethical conduct

- Strong accountability and ownership

📌 Procurement & Partnership Coordinator (Caloundra)
🏢 Home Care Assistance
📍 Caloundra