Employment Type: Permanent Part TimeHours: ***** hours per fortnightShifts:Week 1 - Monday, Desk (7.60 hour shift)Week 2 - Monday, Desk and Friday, Desk (7.60 hour shifts)Classification: HS1 $***** per hourLocation: Mercy Hospital for Women HeidelbergContact: The Leadership team on About the opportunityThe Patient Services Department is a dynamic, friendly team of over one hundred staff who provide administrative support to the clinical areas across the hospital.
There are often many opportunities to grow and develop your career.
The Administrative Officer plays an integral role in the functioning of MHW through the provision of exceptional customer service and administrative support.ResponsibilitiesYou will undertake various tasks in relation to the Outpatients Department including but not limited to:Meeting and greeting patientsPatient bookingsActioning emailsAnswering phone calls and enquiriesOther duties within the Patient Services Department as requested by the Patient Services Leadership Team and the Outpatient Clinical Team.What you'll bringYou will be compassionate, resilient, enthusiastic, motivated, adaptable and have a positive, can-do approach.
You will be committed to delivering an exceptional patient experience whilst displaying the Mercy values.Required skills and experiencePreferred experience with patient administrative systems, iPM, EHS and CPFKnowledge of MS Office,



SharePoint and the ability to learn new applications within the required KPI guidelines adhering to Victorian Department of HealthGeneral knowledge of medical terminology desirableExcellent time management, organisational and communication skills, with the ability to adapt and problem solve.Exceptional attention to detail is essentialA compassionate, versatile and positive approach to effective patient care and management.The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.Evidence of qualifications and checksA current Police Check and Working with Children CheckProof of current influenza vaccination and other vaccination status consistent with public health orders.Ready to help us shape the future of healthcare?
Join us and make a meaningful difference in people's lives - and your career.Our Diversity & InclusionWe acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support.
We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
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📌 Administrative Officer - Outpatients Department (Melbourne)
🏢 Mercy Hospitals Victoria
📍 Melbourne