Full-time, ongoing | 35-hour week + adaptable workingOptimise the systems that keep our field teams connected and our work on trackSupport the sustainable delivery of an essential service to the Lower Hunter communityWant to put your systems expertise to work improving how essential services are delivered?
We're looking for an FSM Functional Specialist to join our Customer Delivery division on a full time, ongoing basis, within our Information, Control and Energy team.Reporting to the Manager FSM, you'll configure, administer and support Hunter Water's Field Service Management (FSM) and Planning & Scheduling Optimisation (PSO) platforms.
You'll help keep these systems stable, reliable and aligned with the needs of our operational teams.As our specialist in planning, scheduling and optimisation, you'll work with planners, schedulers, operational leaders and field teams to improve automation, resource utilisation and user experience.
You'll translate business requirements into system configuration, troubleshoot complex issues and maintain reliable data flows across connected enterprise systems.If you enjoy solving technical challenges, supporting users and making systems work better for the people who rely on them, this could be a great next step in your career.What you'll doAdminister and optimise FSM and PSO, configuring workflows, business rules, security settings and enterprise integrations.Investigate and resolve application, integration, scheduling and data issues to maintain reliable operations.Provide specialist PSO advice to improve planning, scheduling, automation and workforce utilisation.Coordinate releases, upgrades, testing and approved enhancements, maintaining data integrity, governance and reporting capability.Partner with operational teams to provide specialist advice,



training and support that improves system use and user experience.We're looking for someone who brings the following:Experience with field service management solutions, preferably IFS FSM and PSO, or equivalent workforce or resource management products.Experience in application support, solution design, integration monitoring, enterprise data management and troubleshooting, including IFS FSM/PSO-Ellipse EAM data flows for work orders, assets, resources, labour costing and reporting.Experience with planning, scheduling, dispatch and workforce optimisation, understanding work management and resource allocation in utilities or similar environments, and using operational data to identify improvements.Strong customer service, stakeholder engagement, teamwork and strong written and verbal communication skills, plus a Class C Driver Licence.Relevant qualifications in Information Technology, Information Systems, Business or a related discipline.Working knowledge of IFS PSO, Ellipse or similar ERP platforms and GIS, with an understanding of scheduling constraints, business rules, capacity planning and resource utilisation.Understanding of C#, YAML, SOAP and JSON.Why you'll love working at Hunter WaterAt Hunter Water our Values define who we are as an organisation and how we behave.
We strive to live these Values and it is shown in the work we do and the way in which we interact with each other.
Please click here to learn more about Hunter Water's Values.Hunter Water provides essential water services to communities across the Lower Hunter, while working to create a more sustainable,



resilient and innovative water future for our region-and our people play an important part in making that happen.We also know that doing great work is only one part of life.
We support our people with flexibility, benefits and opportunities to learn and grow.At Hunter Water we offer a range of employee benefits.
For this position, these will include, but are not limited to:35 hour working week, with access to hybrid and versatile working optionsAdditional public holidays5 additional days of paid carers leave each year14 weeks paid parental leave for both primary and secondary carersPaid community service leaveFitness Passport and discounted health and wellbeing servicesEmployee Assistance ProgramReward and Recognition ProgramBase salary + superannuation, commensurate with skills, experience and the applicable classification under Band 6/7 of the Hunter Water Corporation Employees Enterprise Agreement ****.Everyone belongs at Hunter WaterWe want Hunter Water to be a workplace where everyone feels they belong.
We value different backgrounds, experiences and perspectives and are committed to creating an inclusive workplace with genuine equality of opportunity.We encourage applications from people of all cultures, abilities, identities, ages and life experiences, and particularly encourage Aboriginal and Torres Strait Islander people, women, and people with disability to apply.If you require a reasonable adjustment at any stage of the recruitment process, please let us know-we're happy to work with you to make the process accessible.Employment with Hunter Water Corporation may be subject to pre-employment checks including but not limited to criminal background checks, functional assessment, drug and alcohol testing and psychometric assessment for preferred external applicants.
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📌 Fsm Functional Specialist (Newcastle)
🏢 Hunter Water
📍 Newcastle