This is an entry-level position with full training provided.
You'll assist customers and audiology clinics with product enquiries via phone and email, guide them through basic product setup and troubleshooting, and provide friendly, patient and qualified support.
You'll also help with remote assistance and customer follow-ups as needed.
No previous technical experience is required, just a positive attitude and willingness to learn.Key responsibilitiesAssist customers and audiology clinics with product-related questions via phone and emailGuide customers through simple troubleshooting steps in a friendly, patient and professional mannerProvide remote assistance and follow up with customers where requiredInspect, assess and test Audeara productsPerform basic product repairs following training and established proceduresTest products to ensure they are functioning correctlyAssist the Customer Support team with daily enquiries, support tickets and follow-upsWork collaboratively with team members to ensure customers receive timely and helpful supportAssist with other general customer support and operational tasks as required
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📌 Customer & Product Support (Brisbane)
🏢 Audeara
📍 Brisbane