We are seeking an enthusiastic and dedicated Customer Service Officer to join our team at our sports centre located in Ryde.
This role is primarily focused on providing exceptional customer service and operational support during evening soccer competitions.Available ShiftsTuesday: 5:00 PM – 11:00 PMWednesday: 4:00 PM – 11:00 PMSaturday evenings (availability highly regarded)About the RoleAs a Customer Service Officer, you will play a key role in ensuring the smooth and efficient operation of our soccer competitions.
You will be the first point of contact for patrons, players, and visitors, delivering a welcoming and professional experience throughout each event.
The ideal candidate will thrive in a rapid-paced, community-focused sporting environment and demonstrate a genuine passion for customer service.Key ResponsibilitiesProvide outstanding customer service to all patrons, players, and visitors attending evening soccer competitionsManage front-of-house operations during scheduled competition eveningsAddress customer enquiries and resolve issues in a timely and professional mannerAssist with the coordination and administration of competition activitiesEnsure the safety and wellbeing of all participants and guests in accordance with centre policies and proceduresMaintain a clean, organised,



and welcoming facility environmentRequired QualificationsCurrent First Aid and CPR certificationValid Working With Children Check (WWC)Skills and AttributesStrong interpersonal and communication skillsAbility to work effectively in a team environment as well as independentlyReliable, punctual, and professional in presentation and conductPrevious experience in a customer service or sporting facility role is highly desirableFlexibility to work evening shifts, including potential Saturday eveningsWhy Join The Y NSW?
At The Y, you'll join a purpose-driven organisation that has been supporting children, young people, and communities across NSW for over 40 years.We offer:A permanent leadership opportunity with consistent weekly hours.Meaningful work that positively impacts children's lives every day.A supportive and values-driven culture.Opportunities for leadership development and career growth.The chance to work alongside passionate and dedicated professionals.The ability to make a lasting difference in your local community.Our Commitment to SafeguardingThe Y NSW is committed to safeguarding children and creating environments where every child feels safe, respected, heard, and supported.
We expect all team members to share our commitment to child safety and wellbeing.Safeguarding | The Y
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📌 Customer Service Officer (Sydney)
🏢 Ymca Nsw
📍 Sydney