Synergie Australia is seeking a Customer Service Representative for a trusted client located in Northgate, QLDPay: $***** per hour + SuperDuration: 3‐month temporary assignment with potential for permanent employmentHours: Monday–Friday 9:00am - 5:00pmLocation: Northgate QLDWhat you will be required to do:Responding to customer enquiries via phone and emailManaging customer requests through Salesforce and internal systemsCoordinating service bookings and scheduling requirementsResolving customer issues and complaints in a professional mannerMaintaining accurate customer records and account informationLiaising with internal departments to ensure service delivery standards are metWorking within KPI and service level expectationsBuilding strong relationships with customers and stakeholdersTo be successful in the role you will:Previous experience within a customer service or contact centre environmentStrong communication skills, both written and verbalExcellent organisational and time management abilitiesHigh attention to detail and data entry accuracyProficiency with Microsoft Office SuiteAbility to multitask and manage competing prioritiesExperience using Salesforce or other CRM systems will be highly regardedA positive attitude and solid customer‐focused approachWhat's on offer for you:Opportunity to join a leading national organisationPotential to transition into a permanent position after three monthsSupportive and collaborative team environmentCareer development and progression opportunitiesHybrid working arrangement available upon permanent conversionStable Monday to Friday roster
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