Dental Front Office Coordinator HillcrestIncredible Smiles | HillcrestFront Office Coordinator – Part TimeIncredible Smiles Hillcrest is looking for an experienced, energetic and highly organised Front Office Coordinator to join our growing team on a part-time basis, 3 days per week.We are looking for someone who understands that great dentistry is about more than clinical care — it starts with making every patient feel welcomed, valued and genuinely cared for from their very first interaction.If you pride yourself on delivering 7-star customer service, thrive in a busy environment and love being part of a high-performing team, we would love to hear from you.About the RoleAs a Front Office Coordinator, you will be a key part of the patient journey and the smooth operation of our practice.Your role will include:Delivering exceptional 7-star patient service at every interactionWelcoming patients and building genuine, positive relationshipsManaging incoming and outgoing phone calls and digital communicationsScheduling, confirming and managing patient appointmentsMaximising appointment book utilisation and reducing gapsManaging recalls, reactivations and patient follow-upsSupporting treatment acceptance through confident and empathetic communicationMaintaining accurate patient records and documentationProcessing payments, invoicing, receipting and financial administrationManaging CDBS, SADS and Denticare administrationCompleting daily administrative tasks and task management requirementsMaintaining a clean, organised and professional reception environmentParticipating in daily huddles, meetings,



training and professional developmentSupporting the wider team and other Incredible Smiles locations when requiredCompleting an End of Day report and ensuring outstanding matters are appropriately followed upWhat We're Looking ForWe are looking for someone who is:Warm & Patient-Focused – You genuinely care about people and understand how key a positive patient experience is.Confident & Professional – You communicate clearly, professionally and confidently — whether face‐to‐face, over the phone or digitally.Highly Organised – You can manage multiple priorities, follow systems and procedures, and ensure nothing falls through the cracks.Proactive & Accountable – You take initiative, identify what needs to be done and take ownership of your responsibilities without needing to be constantly directed.Calm Under Pressure – You can manage a busy reception, competing priorities and challenging conversations while maintaining a positive and professional approach.A Team Player – You enjoy working collaboratively, supporting your colleagues and contributing to a positive workplace culture.ExperiencePrevious experience in dental reception, healthcare administration or a similar customer‐facing role is highly desirable.Experience in appointment book management, recalls and reactivation, patient communication, financial administration, CDBS, SADS or payment plans will also be highly regarded.AvailabilityThis is a part‐time position working 3 days per week.Saturday availability is essential, along with availability for one late‐night shift per week.The remaining day and roster will be discussed with the successful applicant.You may also be required to provide support across other Incredible Smiles locations from time to time to ensure continuity of patient care and business operations.Why Incredible Smiles?
At Incredible Smiles, we are committed to creating an exceptional experience for both our patients and our team.We value:Exceptional patient careProfessionalism and accountabilityTeamwork and collaborationContinuous learning and developmentInitiative and ownershipPositive energy and a great workplace cultureWe are looking for someone who wants to grow with us, contribute ideas and play an important role in delivering an outstanding patient experience.
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📌 Orthodontic Dental Assistant & Reception — 3-Day Weekend (Adelaide)
🏢 Dental Assistant Network
📍 Adelaide