Guest Relations OfficerOur Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience.
Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.What we ask of you:A genuinely warm & welcoming demeanourPersonable communication skillsEnergising motivation - it's infectious - no job is too big or too smallA passion for the industry, a want to be the best in serviceFood & Beverage experienceNew South Wales Responsible Service of AlcoholAustralian Working RightsEnsure uniform and personal appearance are clean and professionalRespond to special requests from guests with unique needsFollow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assetsSpeak with others using clear and professional language; answer telephones using appropriate etiquetteDevelop and maintain positive working relationships with others; support team to reach common goalsComply with quality assurance expectations and standards.
Identify and recommend recent ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savingsStand, sit, or walk for an extended period of time or for an entire work shiftMove, lift, carry, push, pull, and place objects weighing less than or equal to *****kg without assistance.




Perform other reasonable job duties as requested by SupervisorsPOSITION SUMMARYCompleting the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for serviceWarmly and graciously greet all guests upon arrival and bid guests farewell upon departureAnswer incoming phone calls to the Executive LoungeAlert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage itemsComplete food and beverage requisition for the next day's deliveryRestock, refill and clear counters and tables at the end of every shiftMaintain a positive inter-departmental relationship through the hotel and with outside vendorsAbide by NSW Responsible Service of Alcohol when serving alcohol to guestsServing each guest on a one-to-one basis with utmost courtesyInspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and musicQuickly clear dirty table settings and sanitize for the next seatingCommunicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests' room daily as instructedPerks, Rewards, MotivationsTeam-spirited co‐workersEncouraging leadershipDiscounted room rates on hotels worldwideDiscount on food and beverages at participating Marriott International hotels worldwideRecognition programs to keep you motivatedWellbeing & mindfulness programmes to ensure you stay healthyEqual‐Opportunity StatementAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non‐discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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📌 Developer Relations Manager - Anz (Sydney)
🏢 Salesonaut
📍 Sydney