Classification: Troubleshooting and TechnicalEmployment type: Full timeSENIOR TECHNICAL SUPPORT OFFICERStiebel Eltron (Aust) Pty LtdLocation: Port Melbourne, Melbourne VICSTIEBEL ELTRON is a premium German manufacturer leading the way in sustainable hot water and heating solutions.
As we continue to grow our commercial centralised plant install base across Australia, we're looking for a skilled, motivated electrical technician to join our NSW team.
This is a field-based role commissioning and servicing high-performance hot water heat pump systems — backed by solid internal support and trusted by trade professionals.About STIEBEL ELTRONFounded in ****, STIEBEL ELTRON has been shaping the future of energy-efficient home comfort for over a century.
We've led the global heat pump market for more than 50 years and are proudly marking 30 years in Australia in ****.With premium products in hot water, hydronic heating and ventilation, we're the brand of choice for customers who expect quality.
Our collaborative, close-knit team culture supports work/life balance, long-term growth opportunities,
and doing things right the first time.OpportunityAn opportunity has arisen for a motivated Senior Technical support / service coordinator to join our team in Port Melbourne.What you'll doAnswering technical question on heat pump concernsRemote diagnosis of both commercial and domestic heat pump faultsTrend analysisGuiding equipment installations over the phoneProcessing work orders and general customer service supportTracking and maintaining service agreement schedulingLiaising with partners and supporting partner programsMultiple disciplines in team environmentWhat you'll bringExcellent communication skillsAbility to easily convey technical informationTrend analysis experience highly regardedPositive can-do attitudeStrong organisational skillsAttention to detailWhat we offerA global brand with engineering pedigree and local stabilityGrowing commercial sector with long-term opportunityCompany vehicle, tools, uniform, and training providedFull-time permanent role with strong team supportFriendly culture where your work is respected and valuedHighly diverse role engaging multiple disciplinesThis is an exceptional prospect for the right person to join a growing company and industry.
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