At ONCALL | SACARE, we're on the path to becoming a nationally recognised leader in disability and community services, empowering people to live their best lives.
Our commitment to quality, innovation and person-centred care drives everything we do.
Enabled through technology, guided by strong governance and delivered by passionate people, we are committed to continually raising the standard.We are seeking an experienced and strategic Quality, Systems & Audit Manager to lead our quality, compliance, audit and safeguarding functions across the organisation.
This is a unique opportunity to influence organisational excellence, strengthen governance frameworks and drive continuous improvement on a national scale.About The RoleReporting to the National Manager - Clinical Governance, Quality & Safeguards, you will be responsible for ensuring organisational compliance with accreditation standards, legislative requirements and regulatory frameworks across all service areas.Leading a national quality team, you will oversee internal and external audits, risk and incident management, complaints reporting, policy development, workplace health and safety compliance, and continuous improvement initiatives.This role will work closely with senior leaders, operational teams and key stakeholders to foster a culture of quality, accountability and best practice.Key ResponsibilitiesAudit, Risk & ComplianceLead and manage internal audit programs across operational departmentsCoordinate and facilitate external accreditation and compliance auditsMonitor compliance against NDIS,



legislative and regulatory requirementsDevelop, review and maintain policies, procedures and work instructionsManage organisational risk, incident and complaints reporting frameworksInvestigate non-conformances and implement corrective action plansProvide detailed quality, compliance and risk reporting to ExecutiveLeadership and the BoardCoordinate and support the Board Audit & Risk Sub-CommitteeOversee workplace health and safety compliance and monitoring activitiesQuality & Continuous ImprovementDrive quality improvement initiatives across the organisationMonitor accreditation performance and compliance outcomesIdentify trends, risks and opportunities for organisational improvementDevelop systems and processes that support quality service deliveryChampion a culture of continuous improvement and accountabilityLeadershipLead, mentor and develop the national quality teamBuild strong relationships across operational and corporate functionsSupport managers and staff through training, coaching and guidance on compliance requirementsPromote organisational values, safeguarding principles and quality frameworksAbout YouYou are a highly organised and analytical quality professional who thrives in a complex and fast-paced setting.




You have strong audit and compliance expertise, exceptional stakeholder engagement skills and a passion for driving organisational excellence.You Will BringRelevant tertiary qualifications in Quality, Compliance, Auditing, Governance or a related disciplineDemonstrated experience in a similar quality, audit or compliance leadership roleStrong knowledge of NDIS and other relevant regulatory and accreditation frameworksExperience managing audits, risk management systems and compliance reportingProven ability to develop, review and implement policies and proceduresExperience managing complaints, incidents and safeguarding requirementsStrong analytical, problem-solving and decision-making skillsExcellent written and verbal communication skillsAdvanced Microsoft Office skills, particularly Excel, Word and OutlookThe ability to influence, engage and work effectively with stakeholders at all levelsWhy Join Us?
Make a meaningful impact in a growing national organisationInfluence quality and governance outcomes at a strategic levelWork alongside passionate and experienced leadersDrive continuous improvement and operational excellenceProfessional development and career growth opportunitiesJoin a values-driven organisation focused on improving livesRequirementsCurrent Driver's LicenceNDIS Worker Screening Check (or willingness to obtain)Relevant qualifications and experience aligned with the roleAbility to travel as required for audits and operational support
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📌 Quality, Systems & Audit Manager Broadview, Sa (Adelaide)
🏢 ONCALL Group Australia
📍 Adelaide