Central Adelaide Local Health Network (CALHN) - Manager Consumer Experience TeamAdelaide CBD SA **** | Allied Health and Consumer PartnershipsASO8: $130,046 to $134,956 p.a. plus superannuation and salary packagingPermanent full time | 37.5 hours per weekAbout CALHNAt Central Adelaide Local Health Network (CALHN), we're shaping the future of health through clinical care, research and innovation.
Join a network that delivers safe, connected and high-quality healthcare, where your work can make a real difference to patients, carers and communities.
At CALHN, every voice matters.
We prioritise the safety of our staff and patients, and stay connected across teams to deliver a seamless patient journey through our Safe and Connected Operating Model.About the RoleLead CALHN's Consumer Experience Team and Consumer Experience Program, overseeing complaints, compliments and early resolution processes.
Drawing on consumer feedback, survey data and risk insights, you will provide leadership, expert advice and governance oversight to support service improvement, strengthen quality and promote consumer-centred care across CALHN.
Working in partnership with consumers, carers and staff, you will help ensure diverse perspectives inform service design, delivery and continuous improvement.Lead and develop the Consumer Experience TeamOversee complaints, compliments and early resolutionAnalyse feedback, surveys and emerging risks to identify opportunities for improvementProvide expert advice and deliver governance reporting for the CALHN Consumer Experience ProgramPartner with consumers and teams to strengthen consumer-centred care and service excellenceUtilise consumer feedback and insights to support CALHN in driving continuous improvement,



enhancing service quality and strengthening the experience of our diverse consumersAbout YouTo be successful in this role you will:Hold a relevant degree or equivalent skills and experienceLead teams and consumer experience or feedback servicesResolve sensitive complaints with sound judgementTurn data into insights and service improvementsInfluence stakeholders and write transparent executive reportsBring knowledge of consumer centred care, healthcare complaints management, governance, risk and quality improvement.
Your ability to build staff capability and manage competing priorities will help embed a consistent, responsive approach across CALHN.Why You'll Love It HereAccess salary packaging and novated lease optionsBuild your skills and explore career pathways across CALHNShare expertise with colleagues across disciplinesExplore flexible work options where availableEnjoy leave loading, fitness discounts and flu vaccinationsAccess confidential wellbeing support for you and your familySalary packaging includes up to $9,010 for living expenses and $2,650 for meals and entertainment, plus pre tax superannuation options.Diversity and InclusionWe're committed to building an inclusive workplace where everyone feels safe, respected and supported.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds and LGBTQIA+ communities.Application InformationRole description:Appointment is subject to satisfactory criminal history clearances and compliant immunisation screening as indicated in the role description.Immunisation risk category: C.Please refer to the role description for the essential educational or vocational qualifications and full requirements of the role.Curious about this roleConnect with Ash Green - Executive Officer, Allied Health and Consumer PartnershipsEmail:Applications close: 11:55 pm, Sunday 08 November ****Job reference: ******
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📌 Manager, Consumer Experience Team (Adelaide)
🏢 Sa Health
📍 Adelaide