The role As a Technology Operations Lead, you will be supporting the company's cloud & on-premises infrastructure business processes and operations.
You may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.
You will be expected to manage and solve IT operational challenges by using software engineering tools and processes.
In this role you will:Infrastructure, Cloud & Application Service OversightGovern L2 support across applications, cloud, databases, middleware, integrations and platform services.Oversee application availability, monitoring, backup, DR, security and lifecycle requirements.Coordinate infrastructure, cloud, application, security and development teams for cross-technology delivery.Act as a senior service interface across Wipro, customer and third-party suppliers.Coordinate resolution of cross-team issues and dependencies.Represent Technology Operations in service reviews and governance forums.Provide governance across technology operations services.Monitor service performance, risks, issues and dependencies.Ensure incidents, requests, problems, events and access requests meet agreed service expectations and SLAs.Drive ticket lifecycle governance, including ownership, updates and escalation.Provide service performance visibility through dashboards, governance forums and management reporting.Provide governance oversight for technology and infrastructure projects.Work with Project Managers and technical leads to identify and expedite delivery risks, dependencies and decisions early.Oversee transition of new or changed services into BAU, including operational readiness, knowledge transfer and support preparedness.Provide oversight for major incidents and recurring service issues.Ensure end-to-end ownership through service restoration,



RCA and follow-up actions.Transition issues requiring deeper investigation or permanent remediation into Problem Management.Review recurring operational risks and track preventative actions.Service Improvement & AutomationIdentify opportunities to improve efficiency, resilience and service quality.Drive automation and reduce avoidable operational effort.Improve monitoring, dashboards, observability and service analytics.Maintain a pipeline of CSI and optimisation opportunities.Risk, Security & Operational ResilienceMaintain visibility of operational, technology and service delivery risks.Ensure remediation actions are assigned, tracked and governed.Coordinate security, continuity, backup and disaster recovery activities.Ensure new services are operationally ready and supportable.Your responsibilities will also include gathering system and user requirements, building modules and testing features before release.
To be successful in this role you will have:8+ years of experience in enterprise managed services / service deliveryExperience managing complex application and technology operationsStrong understanding of ITIL service management, particularly Incident, Problem, Change and Service Level ManagementExperience governing cloud, infrastructure and application servicesStrong project and transition governance capabilityAbility to operate across multiple technical towers and suppliersStrong customer and senior stakeholder management skillsExperience driving service improvement, automation and operational maturityStrong risk, escalation and governance disciplineAbility to translate technical issues into transparent business impacts, decisions and actionsStrong communication and reporting capabilityIf you only meet some of the requirements for this role, that's okay...We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success.
So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.Bonus points if you have:Bachelor's degree in Computer Science or relevant field.Experience handling transition of complex applications from legacy framework to modern cloud platform(s)
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📌 Infrastructure Operations Lead (Sydney)
🏢 Wipro
📍 Sydney