About the roleDoctors&Co; is hiring a Practice Success Manager (Dental) to run the management side of its dental network and take it to the next stage of growth.
You will lead the Practice Managers across our dental clinics, own clinic performance, grow patient flow, open current sites and keep dental strategy aligned with the Group.Doctors&Co; is an Australian vertically integrated healthcare group operating general practice, dental, wellness and allied health clinics across NSW, VIC and QLD, backed by in-house property, management services and fitout teams.
The Group employs 600+ people and 400+ clinicians today and is building toward 300+ clinic sites over the next decade.
Dental is a core clinical vertical, with clinics offering general dentistry and extended pathways in implants, clear aligners and orthodontics, endodontics, oral surgery, cosmetic and restorative dentistry, periodontics, paediatric dentistry and sleep and TMJ.This is a hands-on commercial leadership role, not a clinical one.
You will be judged on clinic results: patient numbers, chair utilisation, revenue and margin, team stability and new clinics opened on time.Role snapshotTitle Practice Success Manager (Dental)Reports to Head of Business Solutions and OperationsWorks with CEO, Practice Managers, Clinical Directors, Property and Fitout teamsDirect reports Practice Managers of all dental clinicsLocation Group head office, Bankstown NSW, with regular travel to clinics in NSW, VIC and QLDEmployment type Full-time, permanentStart As soon as availableWhat you will ownLead the Practice ManagersRecruit, onboard, coach and performance-manage the Practice Manager in every dental clinicSet clear targets for each clinic and run a weekly operating rhythm with the Practice ManagersBuild a strong Practice Manager bench so every clinic has cover and every new clinic has a leader readyHold clinics to Group standards for patient experience, compliance, infection control and accreditationOwn clinic performanceDeliver monthly clinic performance reporting to the Head of Business Solutions and Operations and Group executive: patients, appointments, chair utilisation, revenue, cost and margin per clinicReview each clinic's profit and loss monthly, identify what is off track and lead the recovery planManage clinician rosters,



chair capacity and support staffing so each site runs at target utilisationControl clinic costs: consumables, laboratory, equipment, locums and overtimeDrive patient flow and growthGrow current and returning patient numbers in every clinicBuild referral pathways from Doctors&Co; general practice and allied health clinics into dentalRun local marketing, recall and reactivation programmes with each clinic team and the Group marketing teamExpand the services offered at each clinic, including implants, aligners, orthodontics and other high‐value treatmentsAlign dental to the Group strategyTranslate the Group dental strategy into an annual plan and budget per clinicStandardise systems, pricing, service menus and operating procedures across all dental clinicsChampion the Group's platforms and reporting so dental runs on the same model as the rest of the networkRepresent dental in Group management forums and bring clinic issues and opportunities to the executiveEstablish new clinicsLead the opening of new dental clinics and the integration of acquired practicesWork with the Property and Fitout teams on site selection, design, equipment and handoverRecruit the opening team, set up systems and suppliers, and take each new clinic to break-even on planOwn the launch marketing and first-year growth plan for every new siteWhat success looks like in 12 monthsArea MeasureLeadership Every dental clinic has a capable Practice Manager in seat, with Practice Manager turnover below 15%Reporting Monthly clinic performance pack delivered to the executive by the fifth business day, every monthPatient flow New patient numbers up 20% and recall and reactivation rates up at every clinicPerformance Chair utilisation at 80% or better and every clinic on or ahead of its budgetGrowth New dental clinics opened or integrated on time, on budget and tracking to break‐even planAlignment All dental clinics on Group systems,



pricing and operating standardsWho we are looking forEssentialFive or more years managing multi‐site dental or healthcare clinics, including direct responsibility for profit and lossA record of growing patient numbers and clinic revenue, not just maintaining themExperience hiring, leading and developing practice managers or site leaders across several locationsStrong financial literacy: budgets, forecasts, clinic P&L; reviews and cost controlExperience opening a new clinic or integrating an acquired practice, end to endWorking knowledge of Australian dental practice operations, dental practice management software, health fund and Medicare dental schemes, and infection control and accreditation standardsConfident presenting performance and plans to executives and clinic ownersWilling to travel regularly to clinics across NSW, VIC and QLDPreferredExperience in a corporate dental group or private‐equity‐backed healthcare networkA clinical or dental background (dentist, oral health therapist, hygienist or senior dental nurse) combined with business managementTertiary qualification in business, health management or a related fieldExperience building referral pathways between general practice and dentalHow you workCommercial, numbers‐led and comfortable being held to targetsHands‐on: you fix problems in the clinic, not from a deskDirect and clear with people, and fair when performance falls shortOrganised enough to run many sites at once and calm when a clinic is in troubleAmbitious: you want to build a dental network, not just manage oneWhat we offerA senior role with real ownership of a growing dental network and a direct line to the Group executiveCompetitive base salary plus a performance incentive tied to clinic results and new clinics openedVehicle allowance and travel costs coveredA fast‐growing group with new clinics, acquisitions and partnerships opening every year, and the career path that comes with thatIn‐house property, fitout, marketing, finance and recruitment teams behind you, so you can focus on the clinicsApplicants must have the right to work in Australia.Additional informationLead Practice Managers across a growing dental networkDrive clinic performance, revenue, profitability and patient growthLead new dental clinic openings and multi‐site operations
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📌 Practice Success Manager (Dental) (New South Wales)
🏢 Doctors and
📍 New South Wales