AtLaguna Retirement Estate, we're more than just a retirement village.
We're home to a vibrant community of residents who value connection, independence, and exceptional service.
We are looking for a warm, proactive, and highly organisedReceptionistto become the welcoming face of our estate.
If you genuinely enjoy helping people, take pride in providing outstanding customer service, and have a knack for keeping things running smoothly, we'd love to hear from you.
About the Role
This is much more than a reception role.
You will be at the heart of our community, building relationships with residents, supporting families and visitors, coordinating requests, and helping ensure our beautiful estate is maintained to the highest standard.
Every day brings something different, making this the perfect opportunity for someone who enjoys variety, autonomy, and making a positive difference.
Key Responsibilities
Greeting residents, families, contractors, and visitors in a friendly and professional manner
Providing exceptional customer service and support to residents
Answering and directing phone calls and email enquiries
Assisting residents with requests and coordinating appropriate follow-up actions
Attend and respond to resident emergency assistance calls,



assessing the situation and implementing emergency procedures where necessary.
Coordinating maintenance requests and following up to completion
Liaising with maintenance staff, gardeners, contractors, and tradespeople to ensure the estate remains secure, attractive, and well-maintained
Supporting the smooth day-to-day operation of the estate
About You
You are someone who:
Delivers exceptional customer service with warmth, empathy, and professionalism
Enjoys building genuine relationships with older people
Is proactive and takes initiative rather than waiting to be asked
Has excellent communication and organisational skills
Can confidently manage competing priorities and solve problems independently
Is comfortable coordinating maintenance and contractor activities
Remains calm and professional in emergency situations
Has strong computer skills and experience with Microsoft Office
Holds or is willing to obtain CPR and First Aid qualifications.
Holds or is willing to obtain a National Police Check
Ready to Join Our Community?
If you're a people person who loves delivering outstanding service, takes pride in creating positive experiences, and enjoys being the person who keeps everything running smoothly, we'd love to hear from you.
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📌 Receptionist (Queensland)
🏢 Laguna Retirement Estate
📍 Queensland