The Role
We are looking for an approachable and organised Customer Care Consultant to provide phenomenal support within ourCoffs Harbour NSW Store!
Acting as the face of the business, you'll be responsible for creating a great customer service experience, assisting with the smooth running of our store and adding to our friendly culture.
There is a lot to learn within this role; making this role ideal for a retail all-rounder who loves operating in a fast-paced environment, learning new things and helping their co-workers.
Comfort with lifting up to 15kg loads will be a requirement for this position.
If you are proactive, communicate well and are reliable; apply with us today!
What You'll Be Doing:
Act as the first point of contact for customers in person, by phone, and email
Provide expert advice on a wide range of industrial products
Replenish shelves and assist with stocktake/merchandising
Maintain a clean, well-stocked, and visually appealing shopfront
Uphold safety standards and foster a positive team culture
Our Ideal Candidate will have
Previous experience in customer service or retail environments
Positive and clear customer service manner - both verbally and over email
A proactive attitude with a willingness to learn
Why Join Us?
Permanent Full-Time Opportunitywith competitive incentives and access toWesfarmers Share Plans
Enjoyexclusive team member discountsacrossBlackwoods, Workwear Group, Bunnings,



Kmart, Target and Officeworks, plus aFREE OnePass Membershipand savings from over400 retail partners
Support your wellbeing withfitness benefits, our comprehensiveEmployee Assistance Program (EAP), and wellbeing resources for you and your immediate family
Grow your career withongoing training, development opportunities, and career pathwaysacross the broader Wesfarmers Group
Be recognised and rewarded throughteam celebrations, recognition programs, incentive opportunities, and ourRefer-a-Friend Program, offering up to$2,000 per successful referral
Enjoy a supportive team culture,free onsite parking, and the prospect to make a real impact in a respected industry leader
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today.
We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

📌 Customer Care Consultant Trade Store - Coffs Harbour Nsw
🏢 Wesfarmers Industrial & Safety
📍 Coffs Harbour