We transform waste into resources and renewable energy.
When you start to think of waste as a resource, it opens a world of possibilities.
Join us and contribute to making a sustainable future possible, together!
The Chance
Ready for a customer service role that can take your career somewhere?
We're looking for
three
Customer Care Officers to join our National Accounts team at Cleanaway's Northgate office.
Whether you're an up-and-coming customer service professional looking for the right company to build a long-term career with, or you already have solid experience and are ready for a fresh challenge, we'd love to hear from you.
You'll be joining a specialist team that looks after some of Cleanaway's largest customers, including major corporate organisations, councils and government agencies.
We have two shifts available
Monday to Friday | 9am – 5:00pm
Tuesday to Saturday | 8:00am – 4:00pm
What you'll be doing
No two days will be exactly the same.
You'll become a trusted point of contact for your customers, helping keep things running smoothly, solving problems and making sure they receive a great experience.
You'll be responsible for
Building strong relationships with customers and becoming someone they can rely on
Managing customer requests from start to finish using Salesforce CRM
Taking ownership of enquiries and aiming to resolve them on the first interaction wherever possible
Investigating issues and complaints, finding solutions and turning challenging situations into positive outcomes
Supporting customers with pricing enquiries and coordinating approvals where required




Managing inbound and outbound calls, emails and follow-up activities
What will help you succeed
We're open-minded about what your customer service background looks like.
You might already be an experienced customer service qualified who is confident managing complex enquiries and stakeholder relationships.
Or you may be earlier in your career, with great communication skills, the right attitude and the ambition to learn and progress.
What matters most is that you're someone who enjoys helping people, takes ownership and wants to be part of a team where you can develop.
You'll ideally bring
Customer service experience and a genuine passion for delivering a great customer experience
Strong communication skills and the confidence to build relationships with a wide range of people
A proactive approach you like finding answers and getting things done
The ability to stay calm, organised and solutions-focused when things get busy
Confidence handling difficult conversations and working towards positive outcomes
Good computer skills, including Microsoft Office and Excel
Build more than just experience
If you're looking for a role where you can learn, grow and build a genuine long-term career,



this could be the opportunity you've been waiting for.
Bring your customer service skills, your energy and your ambition and come grow your career with us.
Why join Cleanaway?
We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.
As a national, high growth, ASX-listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company.
We are committed to achieving this while delivering industry-leading health, safety and environmental (HSE) performance.
Attractive salary package
Career development opportunities
Paid parental leave
Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!
Our Process
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.
We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.
If you require any adjustments during the recruitment process, please contact us by emailing ******.
Join us on our exciting journey towards a sustainable future
#J-*****-Ljbffr

📌 Customer Care Officer (Brisbane)
🏢 Cleanaway Waste Management
📍 Brisbane