Software developer with support reaponsibilties.
3 - 5 years experience ideally.
Combination of Full stack in .NET and Angular with AWS platform skills.
Are you a software developer with a knack for problem-solving and a thirst to learn? Join us as a Technical Support Engineer and be at the forefront of providing exceptional support to our exciting and interesting customers. Your expertise will be the key to ensuring our customers have a seamless experience with our cutting-edge LIMS solution.
Who are we?
OnQ Software is a fast growing software development company who are looking for help to ensure the quality delivery of our core solution, QLIMS, which is a market leading SaaS based laboratory information management system.
We allow for flexible hybrid working arrangements which are a combination of working from home and in office.
For when you are in the office we are in the funky suburb of Northcote in Melbourne with lots of public transport and plenty of free parking.
As a growing company there are many opportunities for training and career growth.
Software developer with support reaponsibilties.
3 - 5 years experience ideally.
Combination of Full stack in .NET and Angular with AWS platform skills.
Are you a software developer with a knack for problem-solving and a thirst to learn? Join us as a Technical Support Engineer and be at the forefront of providing exceptional support to our exciting and engaging customers. Your expertise will be the key to ensuring our customers have a seamless experience with our cutting-edge LIMS solution.
Responsibilities and duties
1 – Customer support.
Includes performing support activities, level 1 and 2 as per service level agreements. Driving the incident and problems management processes and escalating to the product team when required.
Troubleshooting and correction of issues in the software.
2
–
Development and issue resolution
of our in house developed laboratory information management system (QLIMS). This includes
modifications to the software for customers




development of new features as aligned to the product roadmap
issue resolution
report creation
Also assisting with the design and specification of development work.
3
–
Supporting pre-sales
with technical knowledge regarding the solution when required.
Academic and trade qualifications
Degree in computer science, software engineering, or similar.
Work experience (3-5 years development and/or support experience)
In an information technology related customer support role
Previous experience working in a team of developers on web applications
Frontend web development and troubleshooting experience
Backend API development and troubleshooting experience
Experience interacting with software users and clients
Skills
Interpersonal skills
Excellent verbal and written English communication
Cooperation and collaboration with other developers
Gathering information about requirements and composing specification documents
Self-motivator and problem solver
Technical Skills
.NETDevelopment,C#/ASP.Net,.NET Core
AbilitytoworkonWebApplicationTechnologies
Javascript
HTML5
CSS/SCSS
Angular
Typescript
ApplicationDevelopment
Server-sidedevelopment
C#
RESTAPIDevelopment
SQL,SQLServer andT-SQL
Dataformats:
Xml
JSON
Dockerandcontainertechnologies
AWSCloud understanding
Nice-to-have skills
Development of agentic AI agents and related services.
Agile development practices: sprints, user stories, test-driven development
Atlassian Solutions, JIRA Service Management, Confluence, Bitbucket
Confluence or any internal wiki/documentation tool
SQL Server Reporting Services, Crystal Reports, or any SQL reporting tool
Scientific experience - knowledge of laboratories or previous experience in the scientific industry.
Personal qualities and behavioural traits
We require someone who takes pride in the own work and makes quality a habit in whatever they do.
Someone who enjoys learning and developing with a can-do attitude to fit into a young and motivated team.
Asks how instead of saying no.
#J-*****-Ljbffr

📌 Software Developer - Tech Support (Melbourne)
🏢 OnQ Software
📍 Melbourne