Job Summary:
Under general supervision, lead and coordinate workshop activities within the Truck Bay, providing technical guidance, work direction, and support to technicians and apprentices.
Ensure repairs, maintenance, and service activities are completed safely, efficiently, and to quality standards while delivering excellent customer outcomes and achieving operational targets.
In this role, you will make an impact in the following ways:
Lead
and mentor technicians and apprentices to support skill development and performance.
Coordinate
workshop activities to ensure work is completed safely, efficiently, and on schedule.
Review
repair plans, provide technical guidance, and support diagnostic and repair activities.
Liaise
with customers, suppliers, subcontractors, and internal stakeholders to ensure smooth service delivery.
Monitor
team performance and support achievement of operational and service KPIs.
Prepare
quotations, source materials, and coordinate resources required for workshop operations.
Complete
work orders, timesheets, warranty claims, and quality documentation accurately.
Maintain
compliance with Health, Safety and Environmental (HSE) policies, procedures, and legislation.
Report
safety incidents, hazards, and non-conformances to the Workshop Manager.
Assist
with hands‐on repairs and support workshop activities as required.
To be successful in this role you will need the following:
Competencies:
Communicates effectively
with customers, technicians, and stakeholders.
Develops talent
by coaching, mentoring,



and supporting team members.
Drives results
by focusing on operational performance and service KPIs.
Plans and prioritises
work to meet customer and business requirements.
Promotes safe work practices
and champions a zero‐harm culture.
Applies advanced product knowledge
to support diagnostics, repairs, and technical decision‐making.
Solves problems effectively
by identifying root causes and implementing practical solutions.
Maintains customer focus
and delivers high‐quality service outcomes.
Works independently
while managing competing priorities in a fast‐paced environment.
Demonstrates leadership
aligned with Cummins values and expectations.
Values and respects
diverse perspectives and backgrounds.
Education, Licenses, Certifications:
Heavy Diesel Automotive Mechanic Trade Qualification (Cert III preferred).
Vocational trade qualification from a relevant technical institution.
Locally valid driver's licence preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Significant workshop and heavy diesel maintenance experience required.




Advanced knowledge of and/or experience with engine products.
Previous experience providing technical coaching and support to technicians preferred.
Supervisory or leadership experience within a workshop or service environment preferred.
Experience working in a customer‐facing environment.
Deliver a first‐class service to our customers.
Responsible for leading and mentoring a team of technicians and apprentices.
Ensure your team achieves its KPI's to deliver results.
Liaise with internal stakeholders to ensure a smooth process from beginning to end.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Workshop Manager
Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
Being a hands‐on tools Supervisor from time to time, with minor repairs
Solid organization skills
Self motivated and willing to work independently.
Has innovated mindset.
Strong Safety focused and willing to drive HSE policies and procedures
Drive team performance to meet service KPI's
Self motivated and willing to work independently.
Creates right work environment through following Cummins Values.
Job
Service
Organization
Cummins Inc.
Role Category
On‐site with Flexibility
Job Type
Technician
ReqID
*******
Relocation Package
Yes
100% On‐Site
No
#J-*****-Ljbffr

📌 Workshop Supervisor (Sydney)
🏢 Cummins
📍 Sydney