Taylors College Sydney has been delivering pathway programs to international students for more than 30 years, preparing students for successful progression to The University of Sydney .
As part of the global Navitas network, we are committed to delivering an outstanding student experience and supporting students to achieve their academic goals.
We are seeking an experienced and motivated
Student & Academic Services Manager
to lead our Student and Academic Services (SAS) function.
Reporting to the Director of Student Success, you will lead a team of three Student & Academic Services Officers and oversee the delivery of student administration, academic operations, records management, compliance activities and service improvement initiatives across the College.
This is an excellent opportunity for an experienced student administration leader who enjoys balancing people leadership, operational management and stakeholder engagement in a fast-paced education setting.
Job Description
About the Role
As
Student & Academic Services Manager
, you will play a key role in ensuring efficient, compliant and student-centred operations across the student lifecycle.
You will be responsible for:
Leading and developing a team of Student & Academic Services Officers
Overseeing student administration and academic operations from enrolment through to completion and graduation-related processes
Managing student records, timetabling, academic reporting and operational service delivery
Supporting compliance with regulatory requirements and international student obligations
Coordinating student complaints, appeals and academic administration processes
Preparing operational reports and providing insights to support decision-making
Driving process improvements,



system enhancements and service excellence initiatives
Building strong partnerships with academic leaders, professional staff, university stakeholders and corporate teams.
About You
You are a capable operational leader with experience managing student administration, academic services or higher education operations teams.
You will bring:
Experience leading student administration, academic operations or related service functions within higher education, pathway education or a comparable sector
Demonstrated people leadership experience, including coaching, performance management and team development
Strong organisational skills and the ability to manage competing priorities and deadlines
Experience maintaining high standards of compliance, governance and data integrity
Expertise in complex timetabling and operational coordination
Strong analytical and reporting capabilities
Excellent stakeholder management and communication skills
Experience leading process improvement, system implementation or change initiatives.
Highly Regarded
Experience within international education
Knowledge of ESOS, the National Code and PRISMS requirements
Experience using student management systems and Moodle
Experience supporting audits, accreditation or quality assurance activities.
Qualifications
Degree qualification and/or equivalent combination of qualifications and substantial relevant experience in higher education,



pathway education &/or student administration environments.
Demonstrated experience leading student administration, academic operations, compliance or comparable service functions.
Proven experience leading and developing high-performing teams through periods of operational change and continuous improvement.
Demonstrated ability to manage complex operational environments with competing priorities and deadlines.
Strong understanding of student administration processes, academic operations and regulatory compliance requirements within the education sector.
Provenexpertiseefficiently and accurately coordinating complex timetabling for large cohorts of students and classes
Demonstrated experience developing and implementing operational policies, procedures and service improvements.
Strong analytical capability, including experience interpreting complex data and preparing management reports.
Demonstrated ability to identify operational risks and implement effective controls and governance practices.
Highly developed stakeholder management, communication and influencing skills.
Demonstrated experience leading projects, systems improvements or organisational change initiatives.
Additional Information
Why Join Taylors College Sydney?
Lead a small, experienced and collaborative team
Play a visible role within the Student Success leadership group
Work closely with academic and operational leaders across the College
Contribute to meaningful improvements that directly impact the student experience
Convenient Waterloo campus location with excellent public transport access
Competitive salary package of
$105,000 – $115,000 plus superannuation
.
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📌 Student And Academic Services Manager (Sydney)
🏢 Navitas
📍 Sydney