About the role
WTS Mechanical Projects are seeking an experienced HVAC&R; Service Manager to join our team based in Gnangara, WA ****.
With over 15 years operating in Western Australia WTS has a unique prospect to join our growing service division providing on going service & maintenance for large scale HVAC&R; projects in Perth and Southwest region.
In this strategic leadership position, you will oversee the day-to-day operations of our service division in a full time office based role. You will be responsible for managing technicians, ensuring service quality and compliance with industry standards, whilst driving operational efficiency and customer satisfaction. This role is pivotal to maintaining our reputation for excellence in the HVAC&R; sector and supporting our growing construction division and client base.
What you'll be doing
Managing and supervising HVAC&R; technicians, including recruitment, training, performance management and scheduling
Planning and scheduling service calls, maintenance work, DLP and emergency repairs to optimise resource allocation and response times
Ensuring all work meets industry standards, building codes and regulations
Monitoring service quality, investigating customer complaints and implementing corrective actions
Managing inventory of parts and equipment, ensuring adequate stock levels and cost-effective purchasing
Preparing work schedules, quotations and job estimates for customers




Liaising with customers to understand their needs and ensure satisfaction with services delivered
Maintaining accurate records of service work, parts used and labour costs
Identifying opportunities to improve efficiency, reduce costs and enhance service delivery
Ensuring compliance with health and safety regulations and maintaining appropriate documentation
What we're looking for
Proven experience as an HVAC&R; technician with substantial time in a supervisory or management role within the air conditioning and refrigeration industry
Experience Operating Simpro
Strong knowledge of heating, ventilation, air conditioning and refrigeration systems, including installation, maintenance and repair
Relevant trade qualifications in refrigeration and air conditioning, or equivalent recognised credentials
Demonstrated leadership capabilities with the ability to manage and motivate technical teams effectively
Strong customer service skills and experience managing client relationships professionally
Proficiency in scheduling software, job management systems and basic business administration
Sound understanding of health and safety legislation, particularly as it applies to HVAC&R; work
Excellent organisational and problem-solving skills with the ability to manage multiple priorities
Valid driver's licence
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📌 Hvac&R Service Manager (Perth)
🏢 WTS Mechanical Projects
📍 Perth