Duties & Responsibilities
Answering incoming customer inquiries via phone, email and online chat including:
Assisting clients with product selection and advice
Helping customers with stock/ pricing enquiries
Handling warranty and return cases
Providing technical support
Product quoting and follow up
Providing and maintaining a high level of customer care
Meeting and exceeding the KPI's
Engaging with clients in a friendly and skilled way
Arranging samples and gifts for clients as required
Experience & skills
Preferred previous experience in a Customer Service role, administration leader, office manager or similar
Competency with a range of software including but not limited to Microsoft Office Suite.
Previous experience with NetSuite would be good but not essential
Ability to work within a team and autonomously as needed
Ability to multitask and prioritise
A can-do attitude with a willingness to learn
Excellent communication & interpersonal skills as well as an empathetic outlook
Ability to absorb and apply constructive criticism from peers and clients
Effective time management skills to meet deadlines
Top requirements
Must align with our simple, honest, on-time,



quality service guarantee
Loyalty
Attention to detail, organised and neat
Must be a team player and prepared to give ...that little bit extra!
Live and breathe our Core Values
Trust
Put Customers First
Strive for Simplicity
Positive
Dynamic and family orientated team environment
Core business values of trust, putting customer first, continuous improvement, strive for simplicity, passion and positivity
Team bonus scheme based on results
Flexibility around working hours can be negotiated
Details
Full time – 8 hours, 5 days a week – 8am to 5pm
Included on the bonus program after probation
This is an in-person role at our Leeton headoffice
About us
Thermogroup is based in regional NSW and this position is based at our head office in Leeton. Thermogroup is a wholesaler for Electric Underfloor Heating, Heated Towel Rails & Ablaze mirrors. We sell through distributors Australia wide and are one of the leading brands in our market space. We put our people first as we recognise that they are the key to our success.
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📌 Customer Care Facilitator (New South Wales)
🏢 Thermogroup
📍 New South Wales