Health and Aged Care Professionals – Lane Cove NSW
$85,000 - $85,000 a year
Full time
Hybrid
1d ago , from Health and Aged Care Professionals
Hybrid working arrangements once fully trained
Step into a leadership role with genuine career progression
Free onsite parking and close to public transport
Join a growing global medical device organisation
Customer Service Team Leader / 2IC
Benefits
$85,000 + Super + Bonus scheme
Hybrid working arrangements once fully trained
Step into a leadership role with genuine career progression
Free onsite parking and close to public transport
Join a growing global medical device organisation
About the company
Join a growing global medical device organisation delivering innovative surgical solutions to healthcare professionals across Australia. With a strong reputation for quality, patient outcomes and customer service, this business offers a collaborative environment where employees are supported to develop and progress their careers.
About the chance
Are you an experienced medical device Customer Service professional ready to take the next step into leadership? An exciting opportunity has become available for a
Customer Service Team Leader
to join an established team in Lane Cove West. Working closely with the Customer Service Manager, you will play a key role in keeping daily operations running smoothly while supporting, mentoring and developing team members. This is a hands on position where you will continue managing customer orders, consignment stock and surgical loan kits,



while taking greater ownership of team coordination, training and escalations. Ideal for someone with medical device experience who enjoys being hands on, leading by example and wants to grow into a future management position.
Duties
Support the Customer Service Manager with daily team operations
Coordinate workloads, priorities and order processing
Coach, mentor and train Customer Service team members
Manage hospital orders, consignment stock and surgical loan kits
Liaise with hospitals, sales, warehouse and logistics teams
Resolve escalated customer enquiries and operational challenges
Identify opportunities to improve processes and team performance
Skills and Experience
Essential: Previous Customer Service or Order Management experience within the medical device industry
Experience managing consignment stock and surgical loan kits highly regarded
Previous team mentoring, coaching or leadership experience
Strong ERP experience, ideally SAP and Salesforce
Excellent communication and stakeholder management skills
Ability to prioritise workloads in a fast paced environment
A proactive, solutions focused approach with a passion for customer service
Culture
Join a supportive, collaborative team where your experience and ideas will be valued. With approachable leadership, a strong team culture and opportunities for professional development, this is an excellent environment to build your leadership career while making a meaningful contribution to healthcare.
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📌 Customer Service Team Leader 2Icnew (Sydney)
🏢 Health and Aged Care Professionals
📍 Sydney