The Support Coordinator plays an integral role for NDIS participants in interpreting their NDIS plan, assisting them to establish the support in their plan and develop their capacity over time to coordinate and manage their own supports.
Key responsibilities
Action referrals in a timely manner
Support NDIS participants to assess mainstream, community, informal and provider options, select preferred options or providers, and negotiate services and prices
Develop service agreements and create service bookings with preferred providers
Arrange for assessments required to determine the nature and type of funding required
Determine the budget for each support type and advise relevant plan managers of the breakdown of funds
Link participants to mainstream or community services including housing, education, transport, and health
Strengthen and enhance participants' capacity to coordinate supports, self-direct and manage supports and participate in the community
Be the key contact for service issues, complaints, major changes and plan reviews




Assist participants to prepare for their plan review by assessing whether they achieved their goals and got value for money
Maintain confidentiality of customers, their families/carers, and the organization
About you
Commitment to the Code of Conduct of Platinum All Care
Excellent interpersonal and active listening skills
Excellent written and verbal communication skills
Ability to adapt communication style to meet people's needs
Able to resolve conflict
High level of numeracy and literacy
Robust administrative skills including time management, coordination of tasks, and efficient work practices
Excellent computer literacy and confidence in using systems and technology
Ability to work with minimal supervision
Ability to understand the NDIS Price Guide and flexibility within budgets, the NDIS legislation and rules including provisions relating to reasonable and necessary support
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📌 Support Coordinator (Melbourne)
🏢 Platinum All Care
📍 Melbourne