at Hotel Group Head Office: PO BOX 612, Newcastle, NSW ****
JOB DESCRIPTION
Guest Services Agent
Location: Mantra Nelson Bay
Job Type: Full-Time or Casual
About Us
Mantra Nelson Bay is a renowned resort nestled in the heart of the beautiful Nelson Bay, offering outstanding accommodation and exceptional guest experiences.
We pride ourselves on delivering memorable stays through friendly, professional, and attentive service.
Join our dynamic team and be part of an exciting and vibrant hospitality environment.
Position Overview
We are seeking a passionate and dedicated Guest Service Agent to join our team at Mantra Nelson Bay.
This is an excellent opportunity for individuals who thrive in a fastpaced environment, love interacting with guests, and are committed to providing an exceptional guest experience.
As a Guest Service Agent, you will be the first point of contact for our guests, responsible for delivering outstanding customer service throughout their stay.
Duties and responsibilities
Welcome and check-in/check-out guests in a friendly and professional manner
Answer guest inquiries, provide information about the resort and local area
Handle reservations and assist guests with bookings, upgrades, and special requests
Resolve guest concerns or complaints promptly, ensuring guest satisfaction
Maintain accurate guest records and billing information
Ensure the lobby and front desk areas are clean, organised, and well-stocked
Collaborate with other departments to ensure guest needs are met and exceeded




Assist with administrative tasks such as answering phones, email correspondence, and handling payments
Ensure the resort's security procedures are followed to ensure guest safety
Support other team members as needed to ensure smooth operations
Ensure a very high level of customer service is constantly maintained
Maintain good communication and work relationships in all hotel areas and with all properties
Processing large volumes of reservations in a timely and professional manner
Timely email management
The successful candidate will have
Previous experience in a customer service or hospitality role is desirable, but not
Excellent communication and interpersonal skills
A positive and proactive attitude with a passion for providing exceptional service
Ability to work independently and as part of a team
Strong attention to detail and organizational skills
Availability to work on a adaptable roster, including weekends and public holidays
A professional appearance and a friendly demeanour
Why Join Us
Competitive salary and advantages
Opportunity for career growth within the Accor Hotels Group
Work in a beautiful, dynamic workplace
Join a supportive and inclusive team
Discounted accommodation for friends and family
If you are looking for a rewarding career in hospitality and enjoy making lasting impressions on guests, we would love to hear from you.
Become part of the Mantra Nelson Bay team!
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📌 Guest Services Agent (New South Wales)
🏢 AT Hotel Group
📍 New South Wales