Sales Representative and Customer Support
We are seeking a skilled and approachable Sales Representative to join our small but dynamic team in Abbotsford. This role is ideal for a self-motivated individual ready to support existing customers and build and grow new business relationships using their sales expertise. Beyond promoting Dench Bakery and strengthening customer relationships, you will be supporting the smooth operation of the office through daily customer service and relevant sales administration. This role requires both office-based hours in our bakehouse office and face-to-face customer visits, car provided during work hours.
Key responsibilities
Engaging with cafes, restaurants, catering, hotels and speciality retailers
Liaise with, and introduce, prospective clients to our premium, hand-made range of bread, pastries, and cakes/biscuits through in-person sample visits
Using past sales data to develop targeted sales strategies, ensuring data-driven decision making and maintaining customer interactions
Work autonomously, driving sales to meet sales objectives and initiatives, while meeting seasonal deadlines
Process and manage customer orders as needed
Respond to customer inquiries via phone and email
Monitor brand placement and identify potential current customers




Support wholesale customers with portal access and online ordering queries
Liaise with logistics and production teams to set up new customers and ensure smooth order delivery
Tracking and reporting product and sales performance
About you
Demonstrated 2-5 years' experience in sales, account management or a customer-facing commercial role
High level of attention to detail with a customer-focussed approach
Strong written and verbal communication skills to craft tailored pitches and proposals to individual customers
A creative thinker capable of identifying potential customers and building lasting relationships, including higher-end hospitality businesses
A self-starter with strong time management skills, able to work efficiently and independently
Great analytical abilities to interpret sales data and inform strategy
Experience with bakery management software is an advantage
Current driver's licence and ability to travel to customer sites across Melbourne
About us
For over 21 years Dench Bakers has been a presence in Melbourne's artisan baking industry, creating high-quality and hand-made products to hospitality and boutique retail sectors. Our dedication to excellence in customer service and quality products has established our reputation.
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📌 Sales Representative And Customer Support (Melbourne)
🏢 Dench Bakers
📍 Melbourne