Genesis Recruitment Solutions - Sydney NSW
Based in Auckland, NZ | Permanent | Open to Australian Candidates |
Are you based in Australia and open to moving to New Zealand?
Senior ServiceNow Manager
Senior, client-facing position combining
ServiceNow architecture, consulting, delivery leadership and pre-sales
.
You'll work across major transformation programs, advise senior stakeholders on their ServiceNow strategy and help shape solutions from initial opportunity through to implementation and ongoing platform maturity.
This role will be based in Auckland or Wellington full time.
Key Responsibilities
Lead the architecture and delivery of end-to-end ServiceNow solutions across
ITSM, ITOM, CSM, HRSD, SPM, IRM/GRC and emerging AI capabilities
.
Own solution architecture across large, complex and multi-workstream ServiceNow transformation programs.
Define
solution standards, integration patterns, data models, governance frameworks and delivery approaches
.
Assess existing ServiceNow environments and identify opportunities around
platform optimisation, technical debt, governance and adoption
.




Provide architecture oversight across integrations between ServiceNow and wider enterprise applications and platforms.
Lead solutioning and technical responses for
RFPs, RFIs, proposals and new client opportunities
.
Present proposed ServiceNow solutions, roadmaps and transformation strategies to senior executives and C-suite stakeholders.
What We're Looking For
Extensive experience working within the
ServiceNow ecosystem
, ideally across large enterprise implementations.
Extensive industry experience with strong technical leadership
Robust background in
ServiceNow solution or technical architecture
.
Hands-on understanding of ServiceNow development technologies, including
JavaScript and AngularJS
.
Strong knowledge of
ITIL processes
.
Experience across several ServiceNow modules such as
ITSM, ITOM, CSM, HRSD, SPM and IRM/GRC
.
Demonstrated
pre-sales, solutioning, financial budgeting and proposal development
experience.
ServiceNow certifications such as
CSA, CAD, CIS or CTA
are highly regarded.

📌 Senior Servicenow Manager (New South Wales)
🏢 Genesis Recruitment Solutions
📍 New South Wales