Close to public transport/ Onsite parking
We're looking for an experienced
Digital Business Analyst
to help translate strategic direction into practical, build-ready processes and requirements across a complex global Digital Marketing environment.
This is a role for someone who enjoys getting underneath how work really happens. You'll work across business and technology teams to map current processes, identify gaps and pain points, design future-state workflows, define decision and governance logic, and turn requirements into artefacts that delivery teams can confidently build from.
Newly created position
12 months Fixed Term contract +
Close to public transport/ Onsite parking
We're looking for an experienced
Digital Business Analyst
to help translate strategic direction into practical, build-ready processes and requirements across a complex global Digital Marketing environment.
This is a role for someone who enjoys getting underneath how work really happens. You'll work across business and technology teams to map current processes, identify gaps and pain points, design future-state workflows, define decision and governance logic, and turn requirements into artefacts that delivery teams can confidently build from.
What you'll be doing
Lead discovery across business and technical stakeholders to understand current workflows, handoffs, pain points and information gaps.
Design detailed future-state processes covering intake, prioritisation, routing, decision points, governance, exceptions and escalation.
Translate business needs into
clear, build-ready requirements
, including process flows, user stories, acceptance criteria, decision matrices and functional specifications.
Help identify opportunities for




workflow automation and AI-assisted processes
, defining appropriate business rules, controls and human oversight.
Partner across Digital Marketing, Marketing Technology, analytics, regional teams and delivery partners to validate requirements and solution designs.
Define reporting and measurement requirements to demonstrate improvements in workflow, capacity, visibility and efficiency.
Support implementation, adoption and continuous improvement as current ways of working are introduced.
About you
You're an experienced Business Analyst who enjoys
bringing structure to complex problems and turning ideas into practical solutions
. You're comfortable working across business and technology teams, asking the right questions, challenging assumptions and translating requirements into something that can be implemented.
You'll bring:
Strong experience in
business analysis, requirements engineering and process modelling
.
Demonstrated experience designing complex
current-state and future-state workflows
.
The ability to translate strategic direction into detailed process, data, functional and governance requirements.
Strong stakeholder facilitation skills across business and technology environments.
Experience defining
decision logic, controls, exceptions and traceability
within workflows.
Strong written and visual communication skills.
Experience with
Adobe Workfront, Workfront Planning, Workfront Fusion or another enterprise workflow/work-management platform
would be highly regarded, as would experience across digital marketing, marketing operations, content supply chain or campaign workflows.
Exposure to
workflow automation, AI-assisted processes, Agile delivery and operational reporting
would also be advantageous.

📌 Digital Business Analyst (New South Wales)
🏢 Cochlear
📍 New South Wales