At Australian Unity, we're reimagining how health and care are delivered in our local communities.
By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.
As a Care Partner Support Officer, you will work alongside Care Partners, Clinical Care Partners and operational teams to ensure customer enquiries, requests, services and administrative activities are delivered efficiently, accurately and with a customer-first approach.
This is a full-time office based role.
Key Accountabilities Assist Care Partners with workflow coordination, customer reviews and service mobilisation to ensure customers receive timely access to supports and services Support first-line operational customer contact and queue management during peak demand Monitor workflow queues, referrals and customer requests to ensure timely action Coordinate follow-up activities with families, providers, suppliers and internal stakeholders Maintain accurate customer records and documentation across multiple systems Support reassessments, care plan reviews and funding utilisation activities Identify and escalate customer concerns, service risks and safeguarding matters appropriately Contribute to audits, compliance activities, quality initiatives and continuous improvement projects Support continuity of neighbourhood operations during peak periods, leave or workforce changes Build positive working relationships across multidisciplinary teams to achieve great customer outcomes What you'll bring Experience in administration, customer service, healthcare,



aged care or community services Strong organisational skills with the ability to manage competing priorities in a fast-paced environment Experience supporting customers and resolving enquiries with empathy and professionalism Excellent verbal and written communication skills High attention to detail and commitment to maintaining accurate records Strong technology skills, including Microsoft Office and customer management systems Ability to collaborate effectively across multiple teams and stakeholders Problem-solving skills and a proactive approach to identifying and coordinating solutions Knowledge of aged care funding programs is advantageous Why join Australian Unity?
Additional leave including Community, Wellbeing and Deep Listening Leave Adaptable hybrid working arrangement Career development opportunities and full access to LinkedIn Learning Employee discounts across insurance, retail and travel partners Fitness Passport with discounted access to 1,500+ gyms and facilities Novated vehicle leasing options 14 weeks paid parental leave Click APPLY or contact Diti Vora (Talent Acquisition Specialist) at ****** for a confidential discussion.
Staying Safe During Your Job Search Australian Unity is committed to protecting candidates from recruitment scams.
Please be aware that: Australian Unity will never ask you to pay a fee to apply for a role or secure employment.
We will never require you to engage a CV writer, consultant, or other paid service as part of our recruitment process.
Australian Unity employees will only communicate with you using an @australianunity.com.au email address.
All current vacancies are advertised through authorised recruitment channels and on the Australian Unity Careers website.
If you receive communication claiming to be from Australian Unity that does not meet the above criteria, please exercise caution and contact our Talent Acquisition team to verify its authenticity.
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and mature-aged applicants.
To view our Reconciliation Action Plan, visit: .

📌 Care Coordinator - Aged Care (Taree)
🏢 Australian Unity
📍 Taree